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Embassy Suites - North Anaheim
Description:
3100 E. Frontera Street, Anaheim
(Near 91 Freeway at Kraemer / Glassell)
Average Reviewer Rating: 3.8 out of 53.8 out of 53.8 out of 53.8 out of 53.8 out of 5
Number of Reviews: 5 ( Displaying Reviews: 1 - 2 )
4.0/5.04.0/5.04.0/5.04.0/5.04.0/5.0   June 7-11, 2007
Reviewer: julbright (julbright@aol.com) Illinois     June 23, 2007
DH (46), ME (35), DD 9 and DD 5 stayed at this location in June 2007. This was our second stay at this location, the first being December 2005 (with DS 16 along also that time, making 5 of us staying in the room comfortably). Both stays are reflected in this review. I believe the rate for this recent stay was about 129 per night for their typical 2 double bed room. (it was a business expense as my husband was on travel for work, so I didn't see the bill). Staff were friendly and rooms and property were clean. Rooms are spacious with two rooms seperated by a door. Both rooms have a tv. Bathroom is accessible through bedroom side, which is a little inconvenient cuz the sleepers are in there, but it worked out fine. there is also a second vanity area with a sink outside the bathroom, which is a plus for our family. in the other room there is a wet bar, coffee maker, fridge and microwave which is yet another plus. There is also a sleeper sofa in this room allowing for 2 more sleepers. The hotel is a little older but that had absolutely no impact on the stay. The breakfast is a big plus for our family, and the cook/manager on our recent trip was a fabulous personality and chef who made you feel like you were in a luxury dining establishment. The shuttle was a nice perk too. I would say with moderate traffic it is 10-15 minutes away from Disneyland. The shuttle runs to the park on the hour and from the park on the 1/2 hour. You do need to make a reservation, but we had no trouble making last minute ones on the way TO the parks, and changing them FROM the parks by cell phone within a reasonable amount of time's notice. The shuttle only runs if someone is scheduled on it, so don't count on one showing up at the parks on the 1/2 hour if you haven't reserved it. The only downside to this property is that the pool area is small and indoors. This could be a perk if the weather is too cold to be swimming outside, but I felt robbed of the California sun when my kids were swimming indoors.There is a sun patio off the pool, but I wasnt able to take advantage of it as my children are still young enough to require supervision in the pool. It is a lovely little pool area, though and clean. There is a nice-looking onsite restaurant and bar, though we never tried it. The koi ponds and little gift shop in the atrium are lovely. Overall, this is a great hotel and the price is right for what you get. If convenience to Disneyland is a priority, this isn't the tops for that but the shuttle is nice and the hotel is a bit cheaper than it's sister hotel on Harbour which is right near Disney. The overall location is kinda blah - it is basically on an off ramp for the freeway with one restaurant next door and nothing else around. Once inside the hotel, though, this has little impact on the overall stay. Even though we enojoyed this property, we have agreed that next time we will move over to the Embassy on Harbor as it is more convenient for Disney. If cost is a factor for your family, though and you'll be staying more than a couple nights, the $20 a night or so you save by choosing this location could be enough motivation for you to choose this property.
1.0/5.01.0/5.01.0/5.01.0/5.01.0/5.0   Feb. 2002 and August 2002
Reviewer: actran Erie, Colorado     March 12, 2004
My family of 5 has stayed at the La Jolla Embassy Suites before and been very happy. However, after 2 disappointing stays at the Anaheim North we'd no longer stay at another ES. During our stay in Feb. there were repeated problemes with the shuttle, being overbooked, leaving early, but the last straw was when we returned to go back to the hotel one rainy night. Although we had made reservations (which is a pain because it's hard to know when you'll want to go back) the shuttle was full and we were told to take a cab and the hotel would reimburse us. So we had to wait in the rain for the cab and then the driver said we had to pay him and get our money back from the hotel. I was so mad (at ES) and went in and asked to see the manager. The front desk girl was reluctant to call him, and she actually had to call him twice before he showed up. He was so rude! No apology, just threw the money at me and said the hotel had fulfilled it's "obligation". Customer service 101 should have taught him when your establishment has messed up and your customer is irate a simple apology would go a long way. I wrote to the GM who to her credit, Fedexed me a reply, complete with an apology, gift cert for a 3 night free stay (good at that ES only) and a partial refund. So we went back. It was immediately clear the problems with the shuttle hadn't been fixed. Our room had paper thin walls (I didn't remember that from our previous stay) and I got no sleep. We checked out the next day and the front desk clerk didn't even ask why. At that point I was "done" with ES, so we just left. The GM's response was appreciated, but it means nothing if there's no follow through. This hotel is so far from DSL, I wouldn't recommend it to anyone.