by Brian Bennett
this special edition of "Notes From the World" I'm
going to share some of the feedback that I've received from
trip report. Just to give you some background, I'll
quote from the report as we go.
Take note, this is NOT the most
pleasant Notes From the World piece that I've ever done.
There is a lot of strong criticism of Walt Disney World here,
so if you're planning a trip of your own, read on... but if
you're just trying to enjoy some Disney Magic, I'd suggest
you read my old "My
Favorite Things at Walt Disney World" piece instead.
Part I | Part II
|Richard writes: Hi
Brian, I have to disagree with you about the Sorcerer's Hat
at Disney/MGM Studios. I saw it in July when it was almost finished
and thought it was grand. It reminds me of one of those wonderful
balloons in the Macy's Thanksgiving Day Parade in Manhattan.
It would, of course, have made more sense if located in the
Magic Kingdom, but they obviously feel (and with good reason,
I think) that the Studios need some help. The Magic Kingdom
does just fine in attracting visitors (as does Epcot).
I've always thought that the reproduction
of Mann's Chinese Theater was an under whelming icon for the
park, so placing the hat in front of it doesn't bother me
at all (even though I am a great fan of The Great Movie Ride,
which is probably the last attraction built based almost entirely
on AA figures, and probably WILL BE THE LAST one built with
so many AA figures because of the expense).
Regarding your negative experiences,
I have to say that you sound like a spoiled child when you
make remarks like "I won't be going back for a year."
I am also a DVC member and go to the parks several times a
year (and have gone to all the parks around the world more
than once). I have also had some negative experiences, however
I NEVER let them spoil my vacation. We usually encounter a
rude or stupid CM at least once or twice during a vacation.
Frankly, that's far far fewer stupid or rude workers than
I encounter anywhere else on the planet during seven consecutive
Given the events of September 11, and
the severe psychological and financial strain those events
have placed on workers and corporations all around the country
(the ripple effects still spreading), I think one can easily
forgive some ill-tempered behavior. The CMs are probably extremely
stressed out since Disney has been one of the locations which
the terrorists were known to be thinking of attacking, and
since the company is doing so poorly financially, they are
also stressed out about loosing their jobs. Like many people
in the current workplace, they are just plain scared. Frankly,
I don't see how you make broad statements about not going
back for a year after dealing with people who are still reeling
from the events of September 11th.
Regarding your comments about the Studios hat icon, I can
only say "to each his own." :) Personally, I prefer
themeing that takes me away to a different time and place.
Hollywood Boulevard and Sunset do that. That hat doesn't (at
least for me).
On the issue of poor customer service that I received, you
stated "I have to say that you sound like a spoiled child
when you make remarks like 'I won't be going back for a year,'"
and "Frankly, I don't see how you make broad statements
about not going back for a year after dealing with people
who are still reeling from the events of September 11th."
I really don't have much to say there. You really don't have
any idea what I experienced as I intentionally did not include
a full disclosure in my trip report of the incidents that
happened. You don't understand, and I don't expect you to.
For me, the issue ultimately comes down to getting value
out of my vacation dollar. With the cutbacks, the incredible
glitches in customer service, and the fact that I'm paying
top dollar for my experience tells me that I can do better
For you that might not be the case. If you're satisfied with
the experience you receive, you can certainly continue to
enjoy your visits to WDW. I certainly don't want to dissuade
you from doing that.
I hope you enjoy your next visit. :)
| Sue Writes: Hi,
I just wanted to respond to one of your readers' questions.
John wanted to know why one of the CM's in Tower Of Terror was
dressed in casual shirt and shorts. This person is the Fastpass
ticket taker. Every cast member who works Fastpass wears this
uniform. They work for "Fastpass" not the attraction.
I agree, it totally disrupts the atmosphere of Tower Of Terror.
Hope this helps you out.
Joel shares: This is the "costume"
for the new Fastpass department. They are in all the attractions
that have Fastpass. They are badly out of place, especially
in TOT, which is the most elaborately themed attraction at
WDW. It seems like management just doesn't care about quality
of "show" anymore.
and finally, Chris points out:
Brian, this is a result of Fastpass. Fastpass is now its own
"area" and everyone working this area is dressed
exactly the same. This enables someone working Fastpass at
Tower to go to Rock N Roller Coaster, Millionaire, or anywhere
else w/o having to change costume. It is slowly happening
everywhere in all of the parks.
Tower is extremely obvious and distracting
because they are inside the attraction-- The Haunted Mansion
is another one that is very distracting.
Fastpass has led to the creation lines
w/ attractions that are very high capacity like Tower and
Mansion. It has also led to the destruction of theme in regards
|Thanks for the notes, folks. Doh... I should have
realized that Fastpass was the issue there.
|Providing more details,
"Heather" writes: Hi there Brian! I just read
your WDW Trip Planning Guide Reader Feedback and wanted to comment
on two things...
In response to the following:
"P.S. Have you heard a reason
why Tower of Terror has changed its costuming so that everyone
is in ToT costumes EXCEPT the person who tells you what
library room to enter? It's weird. They're dressed in casual
T-shirts and shorts. I asked one CM if he was just "filling
in" and he said, "Nope, this is how they have
us dressed now."
"John, That was new one for
me, too. I saw it on my recent trip, but assumed it was
an isolated case (we only rode the tower one day)."
I'm wondering if this was because at
WDW, each park has its own separate Fastpass team. They usually
have three positions - first being the person who helps with
the FP distribution machines, the other one who checks the
FP tickets on your way in and the third position, usually
called "merge point" where FP cast members control
the flow of FP guests and Standby guests to make sure that
guests with FPs are not waiting in line as long. The third
position is usually inside the attraction itself and at the
Disney-MGM studios, the FP costume is a white polo shirt and
Although lots of people have complained
about how the Fastpass costumes do not match those of the
actual attraction, there really is little that the cast members
can do because FP cast members get sent to different attractions
It may seem that a separate FP team
is unnecessary but from what I hear, before WDW had a separate
FP team, a guest would be allowed 30 minutes before the time
on their ticket stated at one attraction, but wouldn't be
let in early at another attraction, some guests with wheelchairs
were allowed immediate access through the FP queue but others
weren't and there was just no consistency. So, as a guest
it would be extremely frustrating because everyone told you
something different. But this way, all FP cast members tell
you the same thing which makes it easier on both cast members
and guests.. for the most part at least. =)
Also... Pam, in her response to you
said the following:
"I do know that WDW does tend
to pay on the low end of the scale and maybe that is adding
to the frustration, but they also do provide many perks
for the cast members that other jobs do not. My brother
in law works on the Jungle Cruise and he is thrilled with
the "free trading pins" often included in his
pay check as well as the perk of free entrance to other
Disney parks (he visited Disneyland Paris recently due to
At WDW, many of their cast members
actually do not receive the perks that comes with working
for Disney. Most WDW CM's are full time employees of the company
but a very good handful of CM's in the park are either on
the WDW College Program or the International Program. CP's
only get paid $6 an hour, get deducted a large sum of their
paychecks for their apartments and are working in positions
that do not pertain to their studies and are not given anything
that was promised. CP's do not enjoy the benefits of a main
gate pass which allows family members to come into the park
for free, do not get to go to other Disney parks such as Disneyland
for free, and are basically looked upon as "slave labor".
The IP CM's get paid a little bit more, but are still charged
a high price for rent and are charged for their plane ride
to Orlando. They were told that they would be "cultural
representatives" but in actuality, work attractions,
and are pretty much stuck in their situations because if they
left, they would have to pay Disney a hefty sum for breaking
their contract. And for the most part, the CP's and IP's are
very good cast members, but you sometimes have to realize
that they went to Orlando expecting one thing and got something
that was totally different. It's not the same as full time
cast members who knew exactly what they were getting into.
Sorry for the incredibly long note...
just a few things I wanted to say!
Have a great day! (That's not my real
name.. but I am in a position where I really shouldn't use
my real name!)
|Thanks for the extra information. I didn't
realize that WDW CMs felt that they were treated poorly.
I'm sure that's a major contributing factor to the drop in customer
Brian, if they do remove the Great Movie Ride when Disney's
contract with MGM expires, wouldn't it make sense to make the
attraction the Great Disney Movie Ride? They could theme it
to the live action movies of the past, The Absent-Minded Professor,
The Shaggy Dog, The Love Bug, The Apple Dumpling Gang, Old Yeller,
Sure, they'd have to do different animatronic
figures, but it wouldn't be as big an expense as gutting the
theater for a different use, or even shutting it down altogether
(the cost there would be in guest relationship and a perceived
lesser experience for the cost of admission).
Anyway, just a thought.
One more quick thought about your recent
negative experiences at WDW. Perhaps in the wake of the terrorist
attacks, everyone is a bit more edgy, including the CM's.
They are human, after all, and all the Pixie Dust in the world
can't insulate people from what happened. We all need a little
time to adjust to how the world has changed in the past few
weeks. Perhaps some of your bad experiences can be chalked
up to that.
Except of course for the hat. ;)
Still, I think your self-imposed hiatus
is a good idea. Go back when the magic will seem like something
new, not something to be taken for granted.
Enjoy your column and the site. Keep
up the great work.
|Thanks for the note, Jennifer.
I like your idea about the Great Movie Ride. Something completely
new could be cool too... depends on how much of a free hand
(i.e. budget) Imagineering is given to develop it, I suppose.
I can't disagree with your assessment of my trip experiences.
I have no doubt that many folks (not just CMs) were on edge.
As you pointed out, we're all human, afterall...
However, the one experience I had at Chef Mickey's, the one
that I didn't fully document in the trip report, is so flabbergasting
that I just can't chalk it up to that. It really comes
down to a cast member that -- no exaggeration here folks --
should be flat-out fired. I have never thought that
way about a cast member before. On occasion, I've thought
that a CM may need some additional training, perhaps another
run through "Traditions," but this one particular
CM shouldn't work for the Walt Disney Company. Period.
It was just that severe of a situation.
(Note: That last paragraph wasn't included when I answered
Jennifer's note via email. I just felt that I needed
to add it when I was formatting this page for publication.)
| "Sheryl" writes:
Hi Brian, Great column. It mirrored much of the disappointment
my husband and I felt about our stay at the All-Stars Music.
The cost-cutting was really in evidence.
We saw no reason to return to that
hotel (even at $49/night) except we did like having a food
court --- we usually stay offsite and pay Priceline prices
for 3-4 star hotels and we plan to return to that plan.
I think the single worst cost-cutting
measure I saw throughout WDW was the substitution of INSTANT
coffee for real coffee not only at ASMuR and the theme parks
but also at Animal Kingdom Lodge's Boma restaurant. I used
to love getting coffee at the theme parks -- always fresh,
always pretty good for a theme park!
You may not be a big coffee drinker
like I am, but that WDW management thinks it's okay to serve
instant coffee in a fine restaurant really blows me away.
The only way I could get a "real" cup of coffee
at Boma was to pop for the mini-pot of Kenyan coffee for an
It did feel like bait and switch in
a way. Coffee was supposed to be included in the buffet price,
but I just don't consider instant coffee to be acceptable.
The refillable mug prices have been
raised to $9.99 at the ASMuR. My husband reported that all
of the sodas were significantly watered down. We felt a bit
ripped off by this practice and I don't feel I got my money's
worth (except I now have a new commuter coffee mug). :)
Also, we found the security "checks"
quite tedious but we felt no safer by the cursory review by
the security guards at the resort entrances or at the parks.
I guess they were looking for very large bombs/guns in our
When trying to get to Boma, the guard
did let us in just fine after we showed our resort ID.
|Java drinkers arise! The Walt Disney Company
is taking away another perk(olated) beverage! (Sorry,
I couldn't resist the pun, even though it was a bad one.)
Seriously, the coffee remarks reminded me of something else
that happened on several occasions during our trip.
When ordering food at several of the fast food counters (Auntie
Gravities, Tusker House, Columbia Harbor House, and Pinocchio's
Village Haus) I ordered ice water to go with our meal.
(We drink a lot of plain water at home, so doing so on vacation
isn't a big deal... plus it saves a lot of money!) Anyway,
when I ordered "ice water" we actually got bottled
water and were charged the usual $2.50 or $3.00 a pop for
it! In every case, I asked them to take the water back
and just give me a "courtesy cup" of ice water and
the money was refunded each and every time... although not
always cheerfully. It was just amazing to me to have
that happen, though. I don't even think I remember to
put that in the trip report, but it's another example of Disney's
attempt to increase revenue at the expense of customer satisfaction.
(Note: Again, that last paragraph wasn't included when
I answered "Sheryl's" note via email. I just
felt that I needed to add it when I was formatting this page
|Larry writes: Just
read your trip report and I am sorry to hear how disappointing
your trip was in reference to poor guest assistance. I have
a feeling that you are right in your assumption that the employees
may be a bit bummed right now. Plus, the whole mood of the country
is pretty tense, so I am sure that has a lot to do with it.
I have decided to take the family down
for a quick 5 day trip in November. Hopefully, the holidays
will lighten the attitudes up a bit. Thanks for the report.
In trying to plan the mega trip for next year, I decided to
take a small one next month.
I was trying to decide which new restaurants
to try. I am definitely trying Boma. That sounds wonderful.
I also may give Ohana another shot. The last time we went
I was very disappointed. We always do Narcoosees and I am
leaning towards the Flying Fish Café for one meal, as well
as the House Of Blues. Hopefully, they will all be as good
as I expect they will be.
On another note, If you decide to do
Williamsburg, Va. There are a couple of pretty good books
you can find. We were just there in the spring. We did Colonial
Williamsburg, Jamestown, Busch Gardens and also split 3 days
off in DC. It is a great place for some kids. Our 8 year old
loved the whole trip, but at times our 2 year old got a bit
restless, as they are known to do. Take care.
|Thanks for the note, Larry.
I highly recommend Boma and 'Ohana. Both are great! I've
never tried Narcoossee's, Flying Fish Cafe' or House of Blues,
so you'll have to fill me in on those when you get back.
Have a great trip!
|Kim writes: Brian
- I just wanted to shine a little ray of hope your way - I was
just at WDW this past weekend (10/12-14) and had a wonderful
time. As an AP holder who goes WAY too often, I have noticed
the little things disappearing as well. But on this last trip
everything went smoothly - the staff at AK Lodge were great
- every one of them. And on our Keys to the Kingdom tour I didn't
notice any 'garbage' all over the place in the Utilidors (although
Cinderella in her bloomers was a sight to see! :)
Since many of the Cast Members left
are full timers, they tend to be the nicest and love Disney
the most - and I've noticed it too. I've met some really great
Cast Members over this last month. Too bad our complaints
about those missing 'little things' don't get all the way
Maybe all this stress will be too much
for 'ole Mikey and he'll retire - It would be a dream come
Thanks for your note. I'm glad you had a good trip.
I just wish things weren't so inconsistent. We, too, had
great experiences during our recent vacation. It wasn't all
bad -- not by a stretch -- it's just that the bad stuff that
happened (that I didn't really disclose in the trip report)
were so horrendous that it tainted the rest of the trip.
Well, like I said... I'm glad it was me. Maybe I got all
the bad in September so everyone else could enjoy their trips
in October and November. :)
|Gary writes: Brian,
I enjoyed reading your lengthy report. I think everyone (especially
Disneyphiles) should be very value-conscious. I simply refuse
to stay on-site anymore since the value just isn't there anymore.
There are many very nice places to
stay for much less money in the area. I have stayed at the
Polynesian, Wilderness, Beach Club, and Port Orleans since
'92. The rates were high but not as outrageous as now. I will
not stay at the "value resorts". They are very unappealing.
I think the "early entry"
privilege is absolutely worthless. I make a point to avoid
the park that has "early entry" day because the
others are much less crowded that day.
People who pay high prices for a mediocre
product simply encourage Disney to create more high-priced
mediocre products. That's why we got a DCA.
Disney has been resting on its laurels
for far too long and the unsuspecting public has been short-changed.
I think the current economic pain that WDW and Disneyland
are feeling will improve the situation. They are going to
have to work a lot harder to get the people into the parks.
Beyond all that, there are so many
great places to vacation in the US. Spending every vacation
at Disney parks just doesn't make sense.
|Thanks for your note, Gary.
I think you've hit several nails on the head. :)
|David suggests: Hi
there again Brian. Boy did you open a can of worms when the
final installment of your latest trip to WDW was published on
the web! I myself noticed a change in your normal ebullient
mood, but just put it down to having a "bad hair"
day. As you yourself say, 5 visits in 3 years and perhaps your
feeling a little jaded.
However, as a result of readers posting
their reactions to your report perhaps you have started an
additional resource at MousePlanet. Perhaps it could be called
" What I Like and Don't Like at WDW At The Moment".
Recent visitors could post their observations (both good and
bad) on the latest happenings at WDW, thus helping future
holiday makers. When you arrive at WDW you will be surprised,
one way or the other. Ever the optimist I'm sure this would
turn out to be a short-lived resource as things will improve
You guys have just taken a king hit,
but if history is any guide you will get up, shake your head
and strive forward to bigger and better things.
The "can of worms" really exploded after I ran
the special edition of Notes From the World on Tuesday! I
haven't had so many responses (both pro and con) in a LONG
I'm not sure I have the stomach for an "all-complaints
all the time" column. :) I like to enjoy the good so
much... in fact, maybe that's why my recent trip experience
was such a shock. I just didn't expect things to go the way
that they did. Of course, I did not include the specific details
about the worst of the experiences in the trip report, but
I'm still amazed at how I was treated so poorly.
If you want to see a site that does just as you propose,
though, you can check out out by
|and in a follow-up, David
writes: Gad's Brian! Perhaps that is part of the current
"problem" with the way things are at Disney Resorts.
Because they had a reputation for friendly, courteous service
in a fun-filled atmosphere for such a long time, that when there
is a drop-off (for what ever reason) it is more noticeable.
It would be interesting to know whether visitors to other theme
parks (Universal, Seaward, Knots Berry etc) are experiencing
similar situations. Is it a general trend everywhere?
I have some friends visiting WDW from
Australia over Christmas. Without filling their heads with
pre-conceived notations, I intend to get them to take note
of any notable changes. They have visited nine times, so will
be pretty astute.
No matter the result, my family and
I still intend visiting for a couple of weeks in Oct 2002.
Mind you I have to say that, from an
Aussie's perspective, American's have always had a reputation
for good service. On my many trips to the US I am always impressed
by the level of service, whereas "down-under" American
friends who have visited have always noted our lack of service,
compared to your level. I guess it boils down to what you
are brought up with. What you may find unacceptable, we may
accept as we know no better.
Regards and thanks for responding so
quickly, what with being swamped with all that mail.
I completely agree that my own perspective and my own standards
(what I expect from Disney because of how I've been treated
there in the past) are very much the cause here. It's exactly
because I know how GOOD service at WDW used to be that I'm
unhappy with how things are now.
I'll be very interested to hear how things go on your friends
visit and your next trip, too.
|Stew writes: Brian,
In reading your trip report, I didn't initially pick up on the
problems that you had on your most recent trip... and I am very
sorry that you did. I personally have no connection to the Walt
Disney Company, except that I am a Fan of both their Animated
Films, as well as their Theme Parks.
We had a very nice trip to Disneyland
this past summer, though from what's been going on ever since,
it sounds like things are being cut **WAY** back in some areas,
that might make us have to rethink any future trips as well.
I hope that they offer some (at least)
apology (if not more) for some of the situations you must
have encountered. It's bad enough when they do things to upset
the AP Holders; but to upset a DVC Owner is a REALLY BAD IDEA...
You've invested in them for the long-term, and if they don't
live up to their end of the bargain, then something has gone
very very wrong indeed!
It was one thing in the early 1980's
when they were charging $10 to get into the parks --- now
that it's between $40 and $50 a day, guests have come to expect
nothing but top notch treatment (and rightfully so). It's
too bad Disney isn't seeing the parks for anything beyond
"the bottom line."
They are so much more than that, to
so many of us. Whenever they (the company) does something
STUPID (and doesn't realize it), we shake our heads and wonder
who is minding the store?!?
Here's hoping things make a turn for
the better. 15 months is a long time to go "with out
a Disney Fix!"
|Thanks for your kind note, Stew.
Actually, I was already contacted by someone from WDW's Guest
Communications group. I have an unlisted phone number at home,
and did not include the number in my formal, written letter
of complaint that I'd sent. Someone had to do some real work
to get my phone number (at minimum, they had to get the record
of my recent visit at Old Key West and track down my phone
number from there).
Anyway, I was told that I would be receiving a follow-up
call from a "case worker" (I don't remember the
actual term that was used) who will call within a couple of
An apology for the worst of the incidents would go a long
way to making me less hostile. :) Simply apologizing won't
take me back to WDW before late 2002, but at least I'd know
that the company still has at least a corporate goal of customer
satisfaction, even if they're not executing well right now.
|Greg shares: Dear
Brian, I am an occasional contributor to your trip report archives
and an infrequent poster at RADP. Still, like many others I
feel like a part of your extended family. I remember when you
and Barb first bought in to the DVC - I was so envious! As I
read your most recent trip report and your subsequent Notes
from the World piece, I felt both sympathy and fear.
If you were to look up my
last trip report (from June 2000) you'd notice that a
little of the magic was missing from our last visit. It happens
-- and because it happens I could put myself in your shoes.
To me, there is something about knowing how much things cost
and how hard it is to put everything in order for vacation
that raises the "enjoyment factor" needed to assure
me that we got our money's worth. To Lisa and the kids, it's
just pure adventure (and I'm glad it's that way), but to me
it's an investment and an adventure. If, on top of that, I
was also acting as a host/tour guide/expert I'm sure I would
feel additional obligations and pressures.
For what it's worth, as I read your
report I shared those experiences with you (along with the
sublime pleasures like finding sunken pirate treasure with
It took a while to figure out where
my fear was coming from, but I bet it's not uncommon. First,
I take a lot of the complaining on RADP with a grain of salt,
knowing that the world is made of all types of people with
different tastes, preferences and idiosyncrasies (I'm sure
some people scoffed at my outrage over the handling of my
golf clubs, that's ok too).
To the extent that I know you, however,
you are not a complainer. Therefore if you have several complaints
then I am concerned that: 1) there really are some problems
at WDW; and 2) other recent complaints may be more credible.
Second, I think one of the main reasons we only go to WDW
once every three years is that I never want to feel what you
felt at the end of your trip. Knowing what you experienced
makes it seem just a little more possible that it could happen
to us. In a weird way, I guess I need to know that while I'm
away from the World others are there having the same kind
of unique and magical experiences I have had, and expect to
have again. It's like insurance that the magic is still there.
My first inclination was to write and
talk you out of your bad experiences, but that wont change
anything. I know you are handling this the right way. You
were right to keep the details to yourself and give WDW a
chance to respond to your complaints. I did this at Cedar
Point a few years ago and was very pleased with their response
- things did indeed change. You are also right to take a break
from the World and consider other vacation destinations. Legend
has it that sunken pirate treasure has been scattered in pools
throughout the country ;-)
Here's one more vacation idea that
you may not have considered that's pretty close to home: Put-in-Bay,
Ohio. Put-in-Bay is located on South Bass Island in Lake Erie.
It has history. It had great strategic value in the War of
1812 and was also the base for what I think was the only naval
battle ever conducted in the Great Lakes. During the Civil
War, neighboring Middle Bass Island was used as a jail for
captured Southern soldiers. It has caves, wineries, art galleries,
shops, parks, fishing (some set up specially for kids), museums
and restaurants. The only drawback I can think of is that
it's seasonal, generally open from Memorial Day to Labor Day.
Enjoy your break - and don't lower
the bar for Disney. Remind them why they were successful and
what they need to do to remain that way.
Thanks so much for your note. It's so sad, to me personally,
that the quality of the experience of a WDW vacation has changed
so much since the mid-90's. What used to be a very different
vacation is now quite ordinary (not bad, just not what it
used to be).
Hopefully things will change for the better down the road.
|Daniel writes: Hello
Brian, After reading today's column and your response regarding
not wanting to dictate a personal vendetta against Disney I
offer my letter to them after my recent trip.
(Editor's note, I chose not to include
the actual text of the letter. It described Daniel's
personal history of enjoying trips to Walt Disney World followed
by a description of problems he had at Coronado Springs Resort.
The room itself was not well cleaned when they checked in,
and housekeeping really didn't resolve the problem.
Further, Daniel was not offered another room in exchange --
something that just floored me when I read it.)
I think this says it all. I couldn't
wait to "get out of dodge" myself...
|Welcome to the club, Daniel. Too bad we both had
to write such letters.
Out of curiosity, did you get any response?
|and in a follow up, Daniel answered: Yes, guest
services called us about four weeks after the letter was send
to "simply acknowledge receipt". If wasn't until 3
weeks after that call that I finally spoke to a representative
from guest services. I got a lot of lip service about how sorry
they were and they would speak with the appropriate parties.
They offered to "refund" one nights stay to compensate.
I further explained to her, "You just don't get it, it
was my daughter that was disappointed. After all the great
experiences I've had staying at Disney, it was my daughters
first time to experience the magic. There was NO magic - That's
the unfortunate reality."
In the end, they sent us three five day park hoppers for
any future visit and a signed picture from Mickey Mouse. My
daughter has not once mentioned anything related to that vacation
in Disney World - it still shocks me. Feel free to pass any
of this along. Keep up the great work!!
|I hope that Disney doesn't just "compensate"
folks when they get up in arms... but rather that they fix the
root cause of the problems. They need to change their
current policies that stress increased revenue over customer
satisfaction. They've completely forgotten Walt's own
attitude that providing a product that customers want to have
will cause further demand and allow for a natural increase in
revenue due to repeat business and excellent word-of-mouth advertising.
Well, folks, I'm going to wind down the feedback
from my recent trip. I am completely incapable of changing
the policies of the Walt Disney Company and Walt Disney World.
The company has a responsibility to the shareholder to do
what is best for the bottom line. I just hope that the
board of directors and the company managers and cast members
at the Disney parks will remember Walt's own words and will
realize that the shareholder is best served by providing the
best possible experience for the guest...
I go on a ride, I'm always thinking of what's wrong
with the thing and how it can be improved."
(Disneyland) something that will never be finished. Something
that I can keep developing... and adding to."
is a show."
don't want the public to see the world they live in while
they're in the Park. I want to feel they're in another world."
will never be completed. It will continue to grow as long
as there is imagination left in the world."
Part I |
Well, I hope you enjoyed the reader feedback
for the WDW Trip Planning Guide! Feed free to send more questions
or comments to firstname.lastname@example.org!
Brian Bennett's Disney Trip Planner
Click here to see
some awesome WDW pieces that have run on MousePlanet recently!
here to check out the rest of Brian's Archive, including all of the previously
published "Notes From the World" pieces!
always gotten email about the WDW Trip Planning Guide, but since we added
form to the site several months ago, the number of questions has increased
dramatically! I do my best to answer each and every question personally,
but I've noticed that a lot of the questions are asked again and again.
The question that one person asks might very well be the question that
someone else is wondering about. Thus this page!
reader email and feedback every once in a while, because the question
someone else asks might be the same one you're thinking about yourself!