by Brian Bennett
3/18/02
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I'll lead off today with some information on MouseTips:
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So subscribe to MouseTips! I'm sure you'll enjoy it.
and now, on to the email...
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Q.
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Maggie writes: Hello,
I just read the story
of your son's adoption and have tears running down my face.
You are very special people. All the best to you and your precious
family. |
A.
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Thank you so much, Maggie. We're so glad that
Michael's back with us... it's been over a year now. :) |
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Q.
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Jack asks: Hello
Brian, My wife and myself are taking our Grandchildren, boys
ages 14 and 16, to World Disney World for their first time on
April 22nd for five days and we will be staying at Wilderness
Lodge. I have read some reviews about this resort and some of
them make mention that certain floors namely the upper ones
are better because less noise and also if you ask for say a
courtyard view or a lake view you might catch views of firework
shows from you balcony. When is it a good idea to ask for such
requests, before you arrive or at check-in time? We have already
tried to book a pontoon cruise for firework watching and have
been told all cruises have been booked for that week. I would
greatly appreciate any advice, thanks. |
A.
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Jack,
I'd suggest that you go to this
page and go down to the section about the "room controller"
and read up!
You should definitely make your requests known in advance
-- and again when you check in!
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Q.
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On a similar topic,
Kim writes: Hi Brian, My husband and I feel your website
is VERY HELPFUL (actually my husband visits all the time!!)
We are planning a trip to Disneyworld the beginning of May to
the Caribbean Beach Resort and I have a question (we just booked
it on Sunday and your update today was great!).
I read through most of the reviews
for the Caribbean Beach resort and found that most people
suggested to stay either in Jamaica, Martinique, or Trinidad
North. I did not realize you could call and request certain
locations, etc., and my question is should we call now and
request a certain area and also call 5 days in advance or
just wait and call 5 days in advance to the room controller?
Has the entire resort been refurbished? If not, can you tell
me what areas to avoid? I'm most concerned about getting a
non-smoking, decent room that's in one of those areas.
Thank you so much for your time and
the wonderful website.
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A.
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Kim,
I'd suggest you call ASAP to make the request... then call
back five days before your arrival to ask the room controller
again. In that case, you'll just be reinforcing what you've
already asked for.
I don't know which areas of the resort have been refurbished,
but you can ask about that when you call with your other requests.
Just tell the front desk (or central reservations) cast member
what you want to request: non-smoking (and tell them it's
for medical reasons if you or your husband have allergies
or asthma and they'll work extra hard on that one), Jamaica
(or where ever you decide), near a bus stop, in a recently
refurbished room, etc., etc. Then, when you call back, ask
the room controller for the same shopping list.
Remember, though, you're NEVER guaranteed that your requests
will be met.
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Q.
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Heather writes: We
have quite an age range in our group (from 29-60). What are
some things that us youngsters might not think about that someone,
somewhat conservative (and not going on Tower of Terror no matter
how much we bribe her) 60-year old Mom might want to do? She
has *never* been to WDW and has not been to DL in a loooooong
time!
I was reading with interest about the
Sunrise Safari in Sue Holland's concierge report. Do you know
if they even offer that to the general resort public and who
I could talk to see? That is something that my mom would absolutely
die for, and I would do just about anything to make that happen
for her! She is a huge animal nut and that tour sounds just
perfect for her!
Thanks and thanks! I cannot wait to
go! My future husband just rolls his eyes and says maybe we
should register with DVC and just have people contribute to
our vacations since that's where we will likely spend most
of them!
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A.
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Heather,
When you said, "My future husband just rolls his eyes
and says maybe we should register with DVC and just have people
contribute to our vacations since that's where we will likely
spend most of them!," I realized just how wise your fiancé
is. :)
Regarding the senior members of your group... it's hard to
say exactly what they'll enjoy. The main thing I would emphasize
is that you should allow for a lot of time to just soak up
the atmosphere... Enjoy the details in the parks... stop to
enjoy the gardens... take time to browse the shops in World
Showcase... stroll the walking tours at Animal Kingdom and
enjoy the animals. Other than that, I'm sure you can pick
out specific interests (history, horticulture, a specific
country or two at Epcot) that would be worth some extra time.
According to Sue, the Sunrise Safari is only available to
concierge guests.
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Q.
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Teresa asks: You
are such a great resource for information! Perhaps you can help
me. We will be visiting Disneyworld in March, and my two girls
(5 and 2) are fanatics about the princesses. I didn't get a
reservation for the Royal Table for breakfast, though I hear
I can call the day before and see if I can wing it off a cancellation.
Any recommendations for getting in? Or, if I don't, where else
can we meet the princesses? |
A.
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Teresa,
You can still try for breakfast at Cinderella's Royal Table.
It never hurts to call and ask. :)
There are other character meeting areas scattered throughout
the park, too, that you may want to visit. I've met up with
Belle and Cinderella at the Exposition Hall (next to Tony's
Town Square Cafe in the square when you first enter the park),
Ariel can be met at Ariel's Grotto in Fantasyland, and you
can see Belle (if not interact with her) at the Fairytale
Garden (also in Fantasyland). Various characters can be met
at the Toontown Hall of Fame, also.
If there's a specific character that you'd like to meet,
feel free to ask a cast member. There is a schedule of sorts,
so they might be able to give you a location and a rough time
when the various characters can be found.
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Q.
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Kendra writes: Great
site! I'm going to DL in March and I enjoyed all of your tips.
I'm sure you don't realize it, but there is a mistake in your
packing section that really should be corrected. You suggested
that travelers take aspirin for the heat produced by sunburn.
I'm an ER RN, and I strongly suggest Tylenol for pain as well
as some aloe gel for skin irritation. Advising people to take
aspirin is dangerous especially if they mistakenly give it to
a child. I hope you don't mind the 2 cents I added! I really
got a lot from your website! |
A.
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Thanks for the note, Kendra! I'll make that change
in the site ASAP. |
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Carol asks: Dear
Brian, We will be using up some old four and five day WDW passes
from an earlier trip (1993). I realize we can't use them for
AK since they only say the other 3 parks. Do you anticipate
us having any problems? They say they never expire. Will we
have any problems using our tickets to obtain Fastpass tickets? |
A.
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Carol,
You will have no problems at all entering the parks with
your older tickets. As you pointed out, you won't be able
to visit Animal Kingdom on the old passes, but you can enjoy
the other parks without problems.
Fastpass will require some extra effort on your part. The
new passes at WDW all have magnetic strips on them. Those
passes are actually inserted into the Fastpass machines to
"order" any Fastpasses that you want to use. The
older passes are a different shape and do not have magnetic
strips on them. The solution will be for you to go to the
Fastpass cast member that is at each attractions Fastpass
distribution area. They will need to see your passes, then
they will give you Fastpasses accordingly. You won't be able
to use the automatic machines, but you'll get to use Fastpass.
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Becky asks: Dear
Brian, My husband and I are going to WDW on vacation - no kids!
I am looking for some recommendations on restaurants. We will
be staying at the Port Orleans resort and are looking for places
with ambiance and good food. At least one night we want to really
treat ourselves, maybe to something romantic. Do you have any
suggestions? |
A.
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Becky,
I'd suggest you read through MousePlanet's WDW
Restaurant Resource. There you'll find descriptions of
all of WDW's most popular restaurants so you can decide for
yourself what sounds good.
Some of the most highly regarded restaurants at WDW, and
where you can enjoy an adult dinner, include Victoria and
Albert's and Citricos (at the Grand Floridian), California
Grill (at the Contemporary), Flying Fish Cafe and Spoodles
(at the Boardwalk), Yachtsman's Steakhouse (at the Yacht Club
Resort), Jiko (at Animal Kingdom Lodge), Cinderella's Royal
Table and Tony's Town Square Cafe (at the Magic Kingdom),
Rose & Crown, Chefs de France, Bistro de Paris, Marrakesh,
Teppanyaki Dining Rooms, Alfredo di Roma, and San Angel Inn
(at Epcot), the Hollywood Brown Derby and Mama Melrose's (at
the Studios). Those would make up my personal short list...
so you can pare it down from there. :)
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Q.
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Fung writes: I will
go to WDW on July, after search your site, I want some extra
information about WDW dining.
- I want to stay 7 night in there,
do you think it is worth to spent about $500 per day for
join the Grand Plan? (2 adult and 1 child), we have not
intent to play water sport and golf.
- Is it necessary wear a formal suit
to dining in some resort restaurant, such as Victoria &
Albert's?
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A.
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I really don't think that most WDW guests would
benefit from paying for the Grand Plan or other package deals.
Since you've already decided that you wouldn't take advantage
of the sports options in the plan, you would really do better
to buy your room and meals ala carte.
Victoria and Albert's is the only restaurant on site where
a jacket is required for gentlemen.
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Q.
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Steven writes: Hi
Brian, Great site you have, my family and I have got loads of
great information.
I have a couple of questions I hope
you can help me with. My wife and I and our two sons (ages
9 & 5) are traveling to WDW on April 15, 2002 and staying
to the 20th. We have reservations at the Wilderness Lodge.
We all have been looking forward to this trip and want to
make it as great as possible. How is the Wilderness Lodge
for kids of the age group we're bringing? Do you know of any
"best" areas to stay in the Lodge? (main building
or one of the wings).
We have a character breakfast at Chef
Mickey's on the 16th at 7:30 AM, do you think it would be
easier to drive or take the water shuttle to the Contemporary
that early in the morning? Do you know what the crowd trends
are for that time of the year (2 weeks after Easter)? I am
also interested in the Fantasmic dinner package. With the
recent cut backs do they still run Fantasmic! every night?
and do you know how days before you can make priority seating
for this event?
Thanks for all your help, keep up the
great work
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A.
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Steven,
I think you and your family will enjoy Wilderness Lodge very
much. We stayed there with our two boys (although they were
only one and four at the time) and Allan, our oldest, just
asked me today (coincidentally) when we were going back. :)
Wilderness Lodge is all in one building, so there is no distinction
between a main building and the wings of the resort. It's
all connected. All of the rooms are very nice, but be aware
that the lobby and the main service areas for guests are located
on the 2nd floor -- not the 1st floor... so if you ask for
a 1st floor room, trying to avoid the elevators and stairs,
you'll be in for a bit of a surprise.
The officially recognized routing from Wilderness Lodge to
the Contemporary Resort (the one that any Disney Cast Member
would recommend) would be to take a bus from Wilderness Lodge
to the Ticket and Transportation Center and the resort monorail
from there to the Contemporary Resort. Personally, I would
drive to the Contemporary for an early Breakfast at Chef Mickey's.
Crowds will be moderate a couple of weeks after Easter, but
heavier than early Fall or just after the Christmas holidays.
Fantasmic! is still running nightly. All of the details on
the Fantasmic! Dining Experience can be read on this
page.
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Q.
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A MousePlanet reader
writes: Your site is wonderful. I have a couple of questions
I haven't been able to find answers to anywhere. Can you help?
In the parks, do the fast-food restaurants
pack the food for take-out -- such that we could carry it
elsewhere to eat for example, we may want to get food at Pinocchio's
Village Haus and take it to Ariel's Grotto to eat?
I read somewhere that food is allowed
to be brought into Fantasmic! What about the other shows,
such as Beauty and Beast at MGM, Living with Land and American
Adventure Show at Epcot, Tarzan Rocks and Festival of Lion
King at Animal Kingdom. Also, can you eat while waiting in
the queue lines?
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A.
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The fast food establishments can provide food
in carry-out form. Usually, that's what you'll get... although
plastic trays are common too, you can ask for cardboard and
paper instead.
You aren't actually allowed to take food into the shows and
into "in door" portions of attraction queues. Frankly,
it's not enforced very well, but you also shouldn't be surprised
to hear that a Disney cast member asked you to refrain (if
the line for an attraction has a large outdoor area, the no-eating
rule is even more rarely enforced in those areas).
(Note: In my original
answer to this reader via email, I answered that I didn't
know what the policy was. As I was preparing this email
for "Notes," though, I remembered several cases
over the years when my own family was asked to not take food
into show queues. Then, when I mentioned this gaffe
to my wife, Barb reminded me that some queues have trash receptacles
part way through them so that visitors can snack or drink
while they stand in the first part of the line, but can discard
their cups, napkins, and so on before getting to the ride.
The Big Thunder Mountain Railroad queue, for example, usually
has such a trash receptacle just at the doorway leading into
the covered (building) portion of the queue. Usually
it's manned by a cast member, posted there to remind folks
to tidy up. In fact, you're not permitted to progress
in the queue without discarding the trash first. I guess
being 38 means I'm getting more forgetful.)
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Q.
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Stephane writes:
What about Nine Dragons? Have you been there personally? My
wife wants to have some Chinese while we're down there, and
the reviews online seem to be good... But IF you've been, I'd
like to have the opinion from THE MAN himself. ;) |
A.
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Stephane,
I've only eaten at Nine Dragons one time personally. The
food was good, typical Americanized-Chinese, but pretty expensive
for what you get. The food wasn't bad, the service wasn't
bad, and the restaurant is beautiful... but the fact that
we've only been there the one time may give an indication
about my opinion.
It's just too expensive for something that I can get at my
local Chinese restaurant here in Michigan.
Signed, THE MAN. ;)
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Q.
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Kathy writes: Hi
Brian, Love the site. We are planning on staying at WDW over
the Martin Luther King holiday next January. First, the end
of January is supposed to be very slow, but will the long weekend
have much of an impact on crowds? I've called several times
to book rooms at Port Orleans and kept getting different answers
about the French Quarter being open in 2003. I finally did book
2 rooms there, but am a little worried about whether it really
will be reopened. Do you know? Would you be concerned? We picked
this resort because we enjoyed the old "Dixie Landings"
except that our room was so far from the food court, etc. If
my memory is correct, the French Quarter portion looked not
as big. Any thoughts about which would be better? Also, do you
know of any way to get discounted rooms at Universal besides
AAA? I haven't seen any, but we'll be there a couple of days
too. |
A.
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Kathy, The long weekend will draw some locals
to the parks, but you won't see a big increase over Martin Luther
King weekend.
There's no telling on Port Orleans right now. The whole WDW
resort complex appears to be over-capacitized (although I
personally think that's a temporary condition) and now that
they've made the decision to close the French Quarter down,
I think occupancy rates will have to be very high again before
they re-open that part of Port Orleans. I personally think
it will be reopened in the Summer, but I don't know if the
resort would be shut down again during the quieter times of
the year or not.
You're right, of course, that the French Quarter is smaller
than Riverside, but both have buildings that are close to
the main service areas, so if you make the proper requests,
you may find a good solution to the walking problem.
I don't know of any savings for Universal other than AAA.
Sorry.
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Q.
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Leann writes: Hi,
We are planning on visiting WDW the last week of September 2002,
and it will be our first!! We have reservations for the All-Star
Movie Resort. My questions are:
- How crowded is the last week of
September?
- Is September normally a rain filled
month since it IS hurricane season there?
- Any advice for parents with a 3
year old in tow?
I have just recently found MousePlanet
and I read it everyday and will continue until our trip is
here. Thanks for your time.
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A.
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Leann,
The answers to all of your questions on September can be
found on this
page. Just scroll down to the section covering September.
I'd also suggest that you read through the WDW
With Kids section because it's filled with information
that you'll find helpful as you plan a trip with a 3-year-old.
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Q.
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Jason writes: Brian,
I was checking out your recent mailbox page and noticed all
the talk about DVC.
People, don't realize that the DVC
club is nothing more than a fancy time share. For what they
are paying for DVC "points" you could easily get
a timeshare week in the Orlando area. Possible 2-3 weeks if
you buy at the correct place.
Timesharing has gotten a bad rap of
lately, but a lot of the places are getting better. With the
economy the way it is, good deals are all around. The resort
we own at, right now is selling floating weeks for $8000.
Yes, that's right you OWN the week, can use it anytime you'd
like and after the $8000 price all you pay is a maintenance
fee.
A lot of people think that with DVC
you can also use your "points" in other member resorts.
That's true, but we can exchange our week at our timeshare
at a number of other resorts, too.
Sure, you don't get to stay right on
the Disney Property, but you're also paying a lot less, and
gaining a lot more than being "force fed" Disney
24/7. Namely, cheaper food and drink {things cost A LOT less
outside of Disney} Knowledge of the Orlando area {many other
parks to visit} and ability to exchange your week to visit
places ALL around the world. All this, for much less than
what Disney will charge you.
I'd love to write an more in-depth
article for you. I can even get some prices, and phone numbers
and such for some good deals in the Orlando area. But, please
do mention there are alternatives to DVC on the website.
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A.
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Jason,
In MousePlanet's
DVC Trip Planning Guide there is quite a bit of discussion
about the alternatives:
I welcome your suggestion about providing more information,
though. If you write something up, I'll happily post it as
a guest column piece. :)
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Q.
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Lisa writes: Hi
Brian, Thank you so much for this wonderful web site! Just wanted
to pass along some information. When I went to AAA to make my
reservations the AAA agent was quoted a price from the WDW Travel
Company. When I made a point of asking about the special discount
code that is supposed to be in effect if you check-in 4/21-
6/22 I was able to get another $200 dollars off my package.
I asked my AAA agent why she had not asked about the code and
she said that they get faxes when discount codes all of the
time but that they just figured that they would automatically
get the lowest price. I'm glad I asked and she said she would
make it a point to ask from now on. Your web site is how I found
out about the code in the first place. Please encourage your
readers to be pro-active when making their reservations. Thanks. |
A.
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Excellent point, Lisa. Thanks! I'll be sure to
share it with everyone soon. |
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Q.
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Referring to a previous
"Notes From the World" reader question, Neil writes:
This might help with the baobab trivia.
Frank asked: Hi, We were recently
at Animal Kingdom. I have a fascination with baobabs and
have a number of questions. I hope you can help.
- We saw one live baobab at the
Mombassa Marketplace. Are there other live baobabs at
the park, (perhaps on the savannah which we didn't visit).
Did you grow the one at Mombassa from seed? Nursery grown?
Collected? How old?
- We saw 2 large fake baobabs on
the Pangani Forest Trail. Are there others of these?
- Is the Tree of Life (which was
just great) supposed to be modeled after baobabs? I didn't
have my binoculars but it looked like the tree of life
had simple or pinnately compound leaves instead of palmately
compound leaves? Just artistic license? or based on something
other than a baobab?
The only live baobab tree is at the
Mombassa Marketplace. All the other baobabs are artificial
with a touch of Disney magic to make them look authentic.
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A.
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Neil,
Is the baobab the "upside down" tree? If so, are
the baobab's on the safari all artificial then?
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Q.
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Following up, Neil writes:
From the training material I still have when I worked there,
it is the upside down tree, and all of the safari ones are artificial.
Here's some more information in case
you get more questions. The termite hill close to the road
is artificial. The mud on the safari road through the hippo
and rhino are is concrete designed to look like mud. There
is also a fence that you can not see blocking the cheetahs
from all of the animals. Supposedly, the rocks for the lions
are designed to have heat pour out of them when in the winter
and cold air flow out of them in the summer.
Talk about Disney magic. :)
Great website.
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A.
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Thanks, Neil! |
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In a previous "Notes
From the World" Stephane asked:
Hi, I wanted to know about something
I've heard that wasn't covered in your "method of payment"
section (in MousePlanet's WDW Restaurant Review).
I've heard that if you're staying
in one of the Disney resorts, you can basically charge anything
and everything to your Disney room.
Is this true? Can I buy souvenirs
from the shops in WDW's Magic Kingdom and charge them to
my room? Can I even go to McDonald's in Downtown Disney
and charge THAT to my room?? (Not that I think I'll be going
to the restaurant that I have right down the street from
me when I could go to one of 169 other restaurants!! )…
To what extent is this possible?
and I responded:
When you check-in to your room at a Disney resort you can,
indeed, set up a credit card to allow you to use your Disney
ID to make charges. That works at any Disney-owned restaurant
and store on site. It does not work at the non-Disney places
(like the Rainforest Cafe, Planet Hollywood, many of the
Downtown Disney shops, and McDonalds.)
The kicker, of course, is that you can only do that by
giving Disney your credit card number to set it up in the
first place. Then any of the IDs you get for your room can
be set up with "charging privileges." That can
be very handy if your group is going to split up... but
is something you'll have to consider carefully, too. For
example, you probably don't want to allow a young child
such power over your credit card account. :)
The reason why I don't mention "charging privileges"
in the WDW Restaurant Resource is that it really is just
an extension of a credit card purchase.
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and so, to completely cover this issue, here's
some feedback from MousePlanet Readers... |
Q.
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Mark shares this information: Here
is another slant on it.
I "charge" my room and leave
my charging privileges on my MasterCard branded debit card.
I find that by leaving this card as my "charging"
information I save myself the hassle of having to add each
charge into my checkbook. I have a single charge when I check
in to cover the balance of my room fee, and then one (or two
depending on what level resort I stay at) charges to record,
rather than the dozens if I used my debit card itself.
Why do I say it depends on the level
resort I stay at? Each has its own maximum room charge level
before they charge your card ($500 @ Value - $1000 @ Moderate
- and $1500 @ Deluxe) I check each night with the front desk
(alright, in my case, my daughter checks and reports to me)
and if I find myself coming close, I ask them to put the charge
through and then that opens up the full amount for me again.
Remember, though, using a debit card you must have the money
in the account to start with.
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A.
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Excellent points, Mark. I'll be sure to share
them with the readers ASAP. |
Q.
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Jim writes: Brian,
Just an FYI. Stephane had asked about what could or couldn't
be charged to your Disney resort room, and you mentioned that
non-Disney restaurants and stores could not. I know for a fact
that Planet Hollywood does let you charge to room as I have
the bill from my February trip sitting here in front of me.
I also believe we've charged Rainforest cafe (at Animal Kingdom)
to room on previous trips. I was under the impression you can
use this privilege at any restaurant where WDW handles the priority
seating reservations. |
A.
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Thanks Jim, I didn't realize that charging was
extended to those venues. |
Q.
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and finally, Doug points
out: Brian, Just a follow-up on your answer to Stephane
about room charging privileges. We went down to WDW the day
after Thanksgiving 2001 and stayed at the Disney Institute for
a week. My wife and I had room charging privileges on our resort
cards and I used mine at the Rainforest Cafe, no questions asked.
We also used it at several of the shops around Downtown Disney.
We had to be careful because the resort
put a limit on the amount we could "charge" using
the resort cards, so don't expect to have unlimited charging
privileges.
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A.
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Thanks for sharing your experiences, Doug. I'll
share them in the column soon. |
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Q.
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Randy asks: Brian,
I have recently started reading MousePlanet fairly regularly
as my wife and I are planning a trip to WDW with our 2 kids
this summer. Our first day in the park (the day we check in
to our resort, planning on the Caribbean Beach Resort) will
be our anniversary. I would like to surprise her with some sort
of Disney Magic to help celebrate that day. Do you know of anything
Disney or the cast members normally do when notified of an anniversary?
Any suggestions at all would be appreciated. |
A.
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Randy,
There's nothing "typical" that will be done on
an anniversary, however, if you contact CBR you can arrange
for just about anything to be done for you. You should definitely
let the cast members know that this is an Anniversary trip,
though, because you never know what MAY happen. :)
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Q.
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Dana shares this information: Hi
Brian, I love all the information available on your site. I
use it religiously every time I make a trip to WDW or DL. I
was looking at your Trip Planning article from 2/25 and saw
that another reader from Washington State (what a great area)
had questions about WDW. Since I too am from Washington I thought
I might share my experiences with our 1st trip to WDW in 2000
for my daughter's 10 birthday.
I found that weather-wise it was much
nicer to go in late April/early May. For those of us who have
a hard time adjusting to humidity it was great (little to
none) and the temp was a great mid 80's. I also found that
in the 6 days we were there was no rain (how nice).
I would also suggest some time in a
tanning bed (not too much). Since we live in an area where
the only thing tan this time of year is smoked salmon, it
is worth the little extra to have a slight bit of coloring
before journeying to the Land of Sunshine.
Anyway keep up the great work. FYI
my family is again planning a trip to WDW in late April for
my daughter's 12th b-day, and I will again be using your pages
as bench-marks for how our trip should go.
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A.
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Thanks for the great information, Dana! |
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Q.
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Clint writes: My
family just got back from a week in Orlando - and we can confirm
that the crowds are back.
But I am writing to point out a particular
problem we had with Coronado Springs - We needed a few extra
pillows, and Housekeeping was generally unavailable. The first
time we tried to call them, (pressing the Housekeeping button)
the phone continued to ring for at least 5 minutes - no menu
system, no voice mail, no operator. We gave up and went about
our day. The second time we tried to call, we got the voice
menu, but once we worked through the system we were treated
to 20 minutes of 'Disney Magic' (odd collection of Disney
music) and no-one answered. Again, we had other things to
do so we gave up. The Third time was a repeat of the second,
but we didn't have as much time so we gave it 5 minutes.
The next day, we resorted to leaving
a paper note on a pillow and by mid-afternoon we finally got
the pillows. They were clearly having problems - a room two
doors down got a visit from a 'manager' who was giving the
sooth-down routine to another guest - promising that "it
won't happen again". My daughter happened to be walking
by at the time.
Over the last 8 years we have stayed
at a range of Disney Hotels, from "moderate" to
"premium" - The first time was at the Grand Floridian
and was a total treat. Since then we've stayed at The Beach
Club twice, The Polynesian Resort, Caribbean Beach Resort
twice, and another time at the Grand Floridian and this last
time at Coronado Springs. Making allowances for accommodation
grade - we have seen a significant decline in the quality
and timeliness of service.
The second Grand Floridian stay found
us in a room with a dirty carpet, no detergent in ANY of the
vending machines in the laundry facilities (I walked to at
least 6 different buildings looking for a stocked machine),
inappropriate maid service (someone knocked on our door at
midnight asking if we wanted turn-down service - my little
girls took some time getting back to sleep), slow, indifferent
service at the snack bar and lots of trash laying around the
facility.
We've filled out our share of customer
comment forms - of course they were *after* the fact - yet
upon return we see only further declines. The "Disney
Magic" at the resorts is simply no longer worth the price.
The next time we want "premium" we will stay at
the Hyatt. The next time we want to save a few dollars we'll
trade in Coronado Springs for a Holiday Inn.
We are sadly disillusioned.
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A.
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I'm sorry you had problems. Certainly, the things
that you experienced were extremely unusual and far from the
norm. I'd strongly suggest that you write a letter to
WDW Guest Communications
Post Office Box 10040
Lake Buena Vista, Florida 32830
or email them at wdw.guest.communications@disney.com.
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Q.
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Melissa asks: Brian,
Just found your website today and have spent the last hour reading
over past questions in hopes of finding an answer to my question.
Unfortunately, I have found nothing about this in past information
and maybe there is no answer right now to my question, but here
goes:
July always tends to be a busy month
at Disney World. Has Disney made any comments concerning reinstating
the Early Entry days and expanding the park hours back to
normal if park attendance is high?
Thanks for all the great information
I have learned just from reading through your site.
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A.
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Melissa,
Disney has made no such commitment. Most of us "Disney-watchers"
think that it's very likely that, with large crowds, WDW will
reinstate Early Entry. However, Disney hasn't said anything
on the matter.
A few years back, Early Entry was a seasonal perk for WDW
resort guests only. It's only been in the last few years that
Early Entry has been opened up to day guests, too. I would
suspect that -- if it is reinstated -- Early Entry will go
back to being an exclusive perk for WDW resort guests, but
that's just my own speculation.
We'll just have to wait and see....
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Q.
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Fran Writes: Just
found your site today. Love it! We are planning our 3rd trip
to WDW in June. Staying 8 nights, 9 days at the CBR. I know
this is a busy time, but I work at a middle school and my kids
are both in school. this time of year is just our best time
to go.
I would like to request a certain area
at CBR, will they be receptive of my request? This will be
our last trip with our kids as kids (teens). We go approximately
every 5 years.
I want to make this trip as special
as possible.
Do you think they will extend operating
hours for summer (June 12-20)? Since we will be there
over Father's day; Does WDW do anything special for Father's
day? I heard they do for Mother's Day.
I would like to take my husband for
a special meal (he is not fancy, burger and fries man) I thought
of Sci-Fi Dine-In; Do you have any other suggestions.
Thank you for a wonderful, informative
site.
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A.
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Fran,
CBR will definitely be receptive to your requests. They'll
never guarantee that they'll be met, but they'll do their
best for you.
I'd suggest that you go to this
page and go down to the section about the "room controller"
and read up!
I don't know if WDW will extend operating hours in the Summer
for sure, but I suspect very strongly that they will. Their
revenue depends, to a strong degree, on how much time guests
stay in the parks buying things and eating meals... so I really
do believe that the parks will have extended hours as crowd
levels merit.
I've never heard of WDW doing anything special for Father's
Day. Hmmmm.... maybe they do and I've just missed it, though.
Regarding a meal suggestion, it's hard for me to say since
I don't know what interests your husband has. I'd suggest
you read through MousePlanet's WDW
Restaurant Resource and check out the options... then
pick one you think your husband will enjoy:
Hey, have you all noticed that that's two brand new MousePlanet
readers in a row! We're obviously still growing! :)
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Q.
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Nick writes: Hello,
I'm a veteran WDW visitor and am planning another visit when
I came across your
comments about 2-way radios and In Touch Family Communications.
Being a DoD civilian employee, I stayed
at Shades of Green the last time I visited WDW. I thought
that 2-way radios would be pretty good in going to the parks
with my daughter and niece. I ordered ahead of time and they
were waiting for us at the check-in desk when we arrived.
The radios worked well and the girls had a blast using them.
At the end of our stay, we re-packed them in the original
box and left them at the front desk to be picked up. No fuss
or bother.
They worked well for us and we had
no problem with the company. This vacation was about 1 1/2
years ago. Sorry it's not more timely.
You have a great site with something
for everyone!!!
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A.
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Thanks for the note, Nick. I'll share your experience
with other MousePlanet readers in an upcoming column. |
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Q.
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Rob writes: Brian,
Firstly I really enjoy your web page. I have been doing my "Disney
Homework" since I booked my trip and I find MousePlanet
the most informed and comprehensive web page about Disney parks.
Keep up the good work.
I have two questions for you. First
my wife has a hopper pass from 1999 with a couple of unused
days on it. Can someone other than her use the ticket to gain
entry to the parks? My second question is about my wife's
birthday. We are going to be heading to Orlando in April and
staying for a week. Here birthday falls on a day where are
planning to be in Epcot. What can I do to make her birthday
special? I know at night she wants to hit Pleasure Island
for some adult fun. We will be traveling with her extended
family (adults and kids) and I want to find something fun
other than a character dinner (we have already booked one
for our first day at MK). Any tips you may have will be greatly
appreciated. Again, great job!
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A.
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Rob,
Officially, only the original user of any pass can use up
the remaining value on it.
For your wife's birthday, I would suggest that you stop in
at guest relations at whatever park you visit that day and
ask for a birthday pin. Your wife may (there's no guarantee)
get some special treatment through the day if she wears it.
There's some more suggestions on this
page.
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We'll wrap up today with some questions on the
Disney Vacation Club... |
Q.
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Craig asks: Brian,
what do you see as the benefits of joining the vacation club.
I know you are not a salesman for them. I am looking at
joining and need an unbiased opinion. Any feedback from
others would be appreciated. |
A.
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Craig,
I'd suggest you look over the pages in MousePlanet's DVC
Trip Planning Guide. There you'll find pages that show
both sides of the DVC / not-DVC debate.
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Q.
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Julie asks: Dear
Brian, I found your website and thought I would email you. You
seem to have a lot of good information. Maybe you can help me.
My husband and I had purchased into this (Disney Vacation) club
three years ago and it has been wonderful for us and our family.
The only problem is this year, my husband and I are stationed
in Okinawa, Japan, with the United States Marine Corps, and
are unable to use our points before they expire at the end of
June. We would like to offer them to another member, either
for an exchange when we need points in 2003, or for a small
fee.
The Disney Vacation Club customer service,
of course were no help, and we did not know where to go to
find this information. When we purchased this vacation plan,
our selling agent stated people in the club did this all the
time.
I am sorry to have taken up your time
but any information would be helpful.
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A.
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Julie,
There is a site out in the ether at http://www.disboards.com/
that has a board for member trading of points. I can't comment
-- either good or bad -- on the board and how it works as
I've never used it, but it's one place to start.
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Q.
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Bill asks: Hi
Brian, in today's update, you mentioned that:
"Construction of the new Beach
Club Villas is almost complete. Sales of timeshare ownership
in the new resort is expected to begin in the next few weeks.
Guests that would like to stay at the new resort can do
so beginning in September."
We are not members of the DVC, but
will be going to WDW the last week in September. What do you
think the odds are that 1) some of the units will be available
for general lodging and 2) (and most importantly :) ) since
this is the first month of availability that some introductory
specials may be offered?
Look forward to your response. Thanks!
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A.
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Bill,
The odds of units being available to rent are very, very
close to 100%. The odds on special discounts, well, I think
you'd have to check with central reservations on that.
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Q.
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Jon writes: Brian,
you have a terrific site, and it makes great reading for anyone
interested in DVC. I'd like to toss in my two cents on the financial
analysis debate.
For what it's worth, I think the analyses
that look at opportunity cost are beside the point. In the
first place you'll never get agreement on what a likely alternative
return on your cash is going to be; the 10% that seemed reasonable
a year or two ago is now a fantasy, and in fact is higher
than historical returns in equity markets. Moreover you'd
have to discount those returns by more than the expected inflation
rate to risk-adjust for their volatility.
But my real point is that I think the
right way to do this is to figure out the real cost per point
(and for most properties the number comes in under $8, sometimes
under $7, after adjusting for inflation), and compare that
cost with the "value in use" or "value in exchange"
of each point. In other words, if you know you're going to
stay at WDW in deluxe accommodations a lot over the next forty
years (and if you aren't you shouldn't be wasting your time
thinking about any of this), than compare the cost of doing
that with cash to the cost of doing it with points. If you
look at the charts you'll generally find that weekend stays
"breakeven" (i.e. the cash cost and point cost,
figured at $8/point, are similar), the weekday stays are a
very good deal (saving you as much as 50% or more), and a
blended average over the course of a week is still a pretty
good deal (saving you as much as 30% or more). This enables
you to calculate your return on investment, which I believe
is the real relevant number.
For example, if it takes 350 points
to stay in a 2 bedroom at VWL for a week during a high season,
your "cost" for those points is $8 x 350 = $2800.
the "value" of that stay is 7 days x $600 / night
(including tax) = $4200. Your pretax return on investment
in this case is 50%, because you've saved $1400 and that's
50% of the $2800 you've invested. That's pretty darn good
by anybody's standards. Moreover it's not subject to tremendous
volatility. The only assumptions, and they're pretty straight
forward ones, are the rate of inflation on room prices and
DVC dues.
"Value in exchange" is a
trickier proposition, and can be looked at two ways. First,
you can go through similar analyses comparing your point cost
to the value of whatever you're exchanging your points for
(e.g. a Disney resort or cruise, or another time share somewhere
else). Every time I've done this the implied "return"
is pretty meager, or sometimes negative. but this just affirms
what everybody knows: far and away the best use of your points
is to stay at a DVC property.
The other way to calculate a "value
in exchange" is to simply sell your points. This analysis
is even easier, since you can calculate your implied return
by simply subtracting your point cost from your rental proceeds.
This will give you a quick cut at your pre-tax return.
For example pricing of points on rent/trade
boards is fairly stable, and you can be pretty sure of getting
$10 more or less (I know, I know, some times they get sold
for far less, if they're about to expire or are in some other
way impaired, and sometimes they get sold for far more, especially
at places like ebay, but $10 isn't a bad average number).
If you do sell at $10, and your cost is $8, your implied return
is 25% ($10-$8=$2, then divide $2 into your cost of $8). Again,
not too shabby. even after rushing to pay taxes on your gain,
it's still better than you're likely to see anywhere else,
even if Warren Buffet lives down the block from you and shares
tips over a Slurpee at the local 7-11.
Bear in mind the key issue: all stock
returns are highly volatile. these numbers are much less so;
in this analysis volatility is only driven by inflation rates.
Obviously you can play with the numbers and come up with different
results, but I think the approach here is the right one: calculating
your return on investment and then deciding if it meets your
requirements (called a "hurdle rate").
In point of fact most people buy into
DVC for reasons that are only tangentially financial (e.g.
it's a "forced savings plan" for vacations, it gives
them a "piece of the magic"), but that doesn't mean
they should get ripped off. If the return on investment is
positive at all, then I think they're doing ok, because they're
doing better than if they bought rooms year by year. in fact
the numbers suggest they're substantially better off than
that; properly managed, an investment in points should yield
double digit returns in cost savings to vacationers, with
the only real risk being the demise of Disney itself.
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A.
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Jon,
Thanks for the note. Unfortunately, when the accounting types
start talking shop, I get lost. Suffice to say, my wife and
I joined because we love staying onsite and just figured that
we'd do very, very well against continuously rising room rates
for the next 40+ years.
(Note: when I sat down
to format Jon's note for this piece, I spent more time going
through it. It's really an excellent analysis, although
it doesn't consider the maintenance fee.)
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Q.
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I'll close with one last email... one that I received
courtesy of Mike Scopa. enjoy!
Take a peek!
Mike Scopa thought you should check
this out! It's got Disney characters and magical memories,
along with some great interactive surprises. You can also
get a sneak peek at some big things to come in the Walt Disney
World(R) Theme Parks. You'll need the Magic Password below
to get in.
Go to the Secret
Disney Site
The Magic Password: WALT
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Well, I hope you enjoyed the reader feedback
for the WDW Trip Planning Guide! Feed free to send more questions
or comments to brian@mouseplanet.com!
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Brian Bennett's Disney Trip Planner
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Click here to see
some awesome WDW pieces that have run on MousePlanet recently!
Click
here to check out the rest of Brian's Archive, including all of the previously
published "Notes From the World" pieces!
I've
always gotten email about the WDW Trip Planning Guide, but since we added
the feedback
form to the site several months ago, the number of questions has increased
dramatically! I do my best to answer each and every question personally,
but I've noticed that a lot of the questions are asked again and again.
The question that one person asks might very well be the question that
someone else is wondering about. Thus this page!
So...I'll post
reader email and feedback every once in a while, because the question
someone else asks might be the same one you're thinking about yourself!
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