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Brian Bennett

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Howard Johnson Hotel

Reviewer's Name:

Peggy Wolny

Reviewer's Email Address:

NPDaveandpeg@aol.com

Date(s) of Stay:

3-22 & 3-23

Disney Resort:

Disneyland (California)

Location:

Anaheim Area

Ease of Disney Park Access:

Good

Complimentary Park Shuttle Available?

Yes

Park Shuttle Comments:

Shuttle was great, ran every 1/2 hour. Walked over most mornings but after a full day took the shuttle back. Never had to wait more than 5 minutes.

Address:

Harbor Avenue

Phone Number:

(714) 776-6120

Facility Type:

Motel

Accommodation Used:

Standard Room / Studio

Accommodations Review:

Room was clean and spacious. 2 Queen beds, two sinks in the bathroom, refrigerator and coffee maker

Rate/Night (for your stay):

65.00 special rate normally $89.00

# of Restaurants/Lounges:

0

Restaurant/Lounge Review:

n/a

Amenities / Facilities / Activities Available:

Sundries Shop, Pool, Hot Tub, Laundry, Non-Smoking Rooms Available, Smoke Detectors. 

Pool Description/Comments:

Didn't use the pool

Other Comments:

The room was nice and clean however each night I had to remake the bed because the maid hadn't made it with the bottom sheet centered in the middle of the bed. One side wasn't even long enough to tuck it in. That was a minor problem but the one that really upset me and because of this I will probably not ever stay there again.

There was a problem with our Disney passports. We purchased the three day flex passport from the hotel. The cost was the same ($111.00) as it was through Disney. We picked them up on Tuesday morning and I looked at the back and the ticket did not include early entry. So I went back to the lobby and spoke the the person behind the desk and was told that the tickets we buy from them didn't include the early entry even though it was the same price. I asked him what I needed to do to get early entry and with a very smug look and rude attitude was told "nothing". Not a good way to start off our trip to Disneyland. I did go to city hall at Disneyland and they couldn't understand why it didn't include the early admission. They did comp us three early admission's so we were able to take advantage of it. Howard Johnson's could take some customer service lessons from Disneyland.

On our last day my step daughter was flying back to Minneapolis and I asked if we could check out one hour late so she would be able to change since we were in shorts. I was told absolutely not and not even offered any other options as to where she could go and change. So we packed a back pack, got a locker at Disneyland and she changed there. The employees were very rude and not very accommodating, that will keep me away from here in the future.

 

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