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Brian Bennett

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Westgate Lakes

Reviewer's Name:

Cathy McMahon

Reviewer's Email Address:

truely@ix.netcom.com

Date(s) of Stay:

1/26/01-2/3/01

Disney Resort:

Walt Disney World (Florida)

Location:

International Drive Area

Ease of Disney Park Access:

less than 15 minutes

Complimentary Park Shuttle Available?

No

Park Shuttle Comments:

$10.00 per person for each park

Address:

10000 Turkey Lake Road Orlando, FL 32819

Phone Number:

(888) 391-6766

Facility Type:

Condo/Timeshare

Accommodation Used:

Multi-Bedroom Vacation Home / Condo

Accommodations Review:

We stayed in a 4 bedroom condo. The main section was a 2 bedroom with kitchen,2 baths, dining area, and living room.  There was a screened in porch off living area as well as one bedroom.  The lower attached 3 bedroom had a kitchen and screened porch. The upper/loft attached bedroom had a screened in porch. All rooms but 1 had whirlpool tubs, 1 was extremely large, large enough for 2-3 people. When we got there, our condo overlooked the lake, not a very impressive sight.  No activity on the lake and wasn't nicely landscaped. As we checked the rooms, we noticed in one bedroom that the glass partition between the shower and whirlpool tub was shattered with little glass shavings in both areas (how housekeeping could have missed this we do not know) We contacted management, who came up to check it out as well as the maintenance manager. Both agreed that housekeeping should have noticed, unless they did it them selves. They were unable to replace the glass and needed to find us another room. This took 6 hours. During this time, we had been up since 4:00 am and it was 3:00 pm when we checked in. We went out to dinner and came back around 8:00 and our new room was still not found. When they did finally find a room, our Service Representative did nothing to help us move our luggage! Just stood around as we packed everything onto 2 carts (there were 10 people staying with us so we could have used his help) and the new room was 2 buildings away! Finally in, we were all satisfied b/c the new room overlooked the best pool with a very pretty design! The rest of our stay was wonderful, until we stopped in to buy an additional ticket to a park the day before we left at 10:00am and were informed we had to move and be out by 12:00 noon b/c the owners of our room were coming in that afternoon!! Needless to say we were not very happy to be moving again, let alone finding out with 2 hours for 10 of us to pack up everything, including food, and move AGAIN! Had we not stopped down for tickets, who knows how much time we would have had to move. We complained to management (Wayne), who did nothing for us over the phone and when we stopped down to the front desk, avoided us by having his staff first say he was on a 10 minute break and when he found out what room we were from stating he was in a meeting. Finally, they agreed to let us stay in our room with a later check out time the next day and stated he would deal with the owners. Overall our stay was enjoyable. Had it not been for our first day and our ending days it would have been perfect.

Rate/Night (for your stay):

179.00/night-booked 4 months in advance

# of Restaurants/Lounges:

3

Restaurant/Lounge Review:

The Fisherman's Cove was very good. All you can eat crab for $20.00. Wait staff very attentive and provided excellent service. No meals under $17.00, but all very good. There is a deli on sight as well, did not eat there. Pizza hut on sight, delivers but charges a lot! Only has pan crust and a few specialty pizzas. Quite pricey as well.

Amenities / Facilities / Activities Available:

Pool, Hot Tub, Health Club/Spa, Bicycling, Lake, Hair Dryer, Laundry, In-room Safe, Babysitting/Kid's Programs, Cooking Facilities. 

Pool Description/Comments:

I think there were 4 pools, but we only used one! Very nice, large, heated with 2 hot tubs on either side! Many kid activities in the mornings with toys to borrow while they play during the day as well.

Other Comments:

Not Reported
 

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