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Brian Bennett

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CondoLodge

Reviewer's Name:

Sarah Pierce

Reviewer's Email Address:

Sarah0679@hotmail.com

Date(s) of Stay:

5/26-5/27

Location:

Kissimmee (SR 192) Area

Ease of Disney Park Access:

About 11 miles, and with traffic its about 45 minutes to Disney.

Complimentary Park Shuttle Available?

No

Park Shuttle Comments:

n/a

Address:

3187 W. Vine St., Kissimmee, 34741

Phone Number:

(800) 866-2660

Facility Type:

Condo/Timeshare

Accommodation Used:

Multi-Bedroom Vacation Home / Condo

Accommodations Review:

I saw CondoLodge on the internet about 6 weeks before I made my reservation, and from the looks of the website I though it would be a great place to stay. I called the office at about noon, and they told me to come back at 4 which was the guaranteed check in time. I told the lady that whomever I spoke to on the phone told me that I could check in at noon, and she said that I must have misunderstood her and that check in time was at four, they were really busy and they didn't have any clean condos. I should have known there that something was very wrong. I wanted to pay for my condo right then and there, but the girl informed me that I could look at my condo first before paying because there were no refunds. We ended up going to Sea World that day because we didn't want to waste a day, and we ended up coming back when they were closing, and the girl just gave me an envelope and told me that the office was closed and that I could come back in the morning to pay off my balance. Even though I was inside the office, she didn't let me pay for my condo, she just said to come back in the morning. I told her that I was going to the Magic Kingdom the next day and I had to leave early. She told me that the office was closed and that to come back the next day. Well after searching for our condo, I opened the door and saw luggage. I thought it was weird and someone came out of the bedroom and thought I was a burglar. I tried to explain to the man that I had gotten this key from the office. So I went back to the office, and by this time the girls who were working had already left. I had to call the answering service who later paged someone who told me to get another envelope from the lock box. After opening the lock box, we drove back to the condo complex, and we were put all the way in the back.

The condos weren't anything what was advertised on the website. My family was disgusted by what we found. I don't even know where to start. Well the living room had old, holey furniture, and when you sat on it, it would completely sink down, and it was all grimy. The walls were covered in crayon, and the carpets were stained with bleach and very dirty. The kitchen was completely disgusting. The floor was covered in someone's bare footprints, and the refrigerator had rust in it, the light wasn't working, and it didn't seem to be cooling properly. The inside of the vegetable tray had something sticky in there that resembled dried eggs. The sink had a foul stench coming from it, maybe from the garbage disposal. It was terribly hot in the condo, and we looked at the thermostat, and it was at set at 75 degrees, but it was showing 86 degrees. The bathroom inside the master bedroom had feces in the toilet, garbage behind the toilet, and the walls were had lots of mildew on it. The hall bathroom had a shower instead of a bathtub, and the shower had tile also, it was of course mildewed. The toilet rocked. The second bedroom had blood & hair on the sheets. One of the full beds was broken and it was leaning to one side, and all of the comforters were stained and dirty. The dining room table leg was broken and leaning to one side. And there were cobwebs in the corner.

I was absolutely furious at what I had gotten. I was supposed to be staying in something like what I had seen on the website, something that was clean and that was good for my family to stay in. I called the office and demanded a refund, and the person told me that there were no refunds and that I could use a credit for $100 for up to one year. I didn't find this acceptable, and it was in the information I was sent in the mail said no refunds. They had no more rooms available. My family stayed somewhere else that night, and I came back in the morning to get an item I had left in the condo, and the area was nothing that was advertised either. It was old, and it needed to be painted badly. The pool area was very old also. I later found out that the property was in a low-income area, the condos are for sale for about $50,000. I came back in the morning demanding to speak to a manager, and they said that they had none available, and I was given a brochure with the owner's name on it. I demanded to speak to him, and they told me I could come back on Monday to speak to him. I left furious, and I came back on Monday, and the manager came out and spoke to me and refused to give me my money back. She told me I was overreacting, and that they had offered me to move me to another condo that night after I had walked in on someone and after I was sent to a horrible condo. She refused to give me my money back, and I demanded to speak to someone higher than her. She told me that the owner never gives refunds and he wouldn't now. She pointed out on the information that she sent me that I could use the deposit within one year. I am still fighting to get my money back.

Rate/Night (for your stay):

$95 + 12% tax

# of Restaurants/Lounges:

0

Restaurant/Lounge Review:

n/a

Amenities / Facilities / Activities Available:

Pool

Pool Description/Comments:

The pool was gross, just like the condo.

Other Comments:

All I can say is whatever you do, don't choose CondoLodge. The property is nothing that they advertise, and I should have checked with the Better Business Bureau. They have an awful history with them.
 

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