Please allow me to introduce myself, my name is Andy Schiavone and I am the General Manager of The Ramada Plaza Hotel and Inn Gateway in Kissimmee, Fl. I have just reviewed your review of my property from your stay here in October of 2000 and needless to say, I am disappointed, both in the fact that you were not impressed with the hotel for the rate paid and in the quality of your review.

In reviewing a hotel in the Disney area, I would assume the question concerning a park shuttle availability would be important enough to find out about rather than comment "unknown", and as our hotel is one of the only hotels to not only offer complimentary scheduled service to Disney, but to Universal and Seaworld as well, I would have expected a bigger positive than "unknown".

For Facility Type, as we are distinctly two very different types of facilities within one, the two story, exterior corridor section that you must have stayed in, and the eight story high rise, interior corridor Plaza section that fronts the property, I would have thought you would comment on that in some way.

In the accommodations review, I agree, the Inn rooms are not "Premium" nor do we claim them to be, those rooms are at a higher price point in the Plaza portion of the building. The Inn rooms do contain 2 Queen Size beds, (not doubles), data port phones with voice mail, safes, and coffee makers. I apologize for the safe, air-conditioning, television, and the toilet not working properly, I assure you that is not the norm. I leave a letter on the bed with my office extension on it for guests to report any problems. I assure you when I get calls, the issue is taken care of or the guest is compensated in some fashion.

We have on property a 240 seat restaurant serving a great breakfast buffet from 7 to 11 and full dinner menu from 5 to 10 pm with an all you can eat prime rib dinner that is very popular. The Deli, next to the rest. is for quick snacks, pizza, beverages etc.

The lounge, open 5pm till usually 1am depending on business has Karaoke entertainment Tuesday. through Saturday. and wide screen TV. While our Food and Beverage outlets are not necessarily a destination in themselves, they are a good value and very successful. We receive many great compliments, on both food and service.

Other amenities include, fitness center with 2 Startrac bikes, 1 Startrac treadmill, 1 Startrac stair climber and a weight training station, located in the Inn portion of the property. Additionally there is a small 18 whole putt putt course, half court basketball court and 2 shuffleboard courts. There is a great game room located off the lobby and a gift shop, ticket sales and as of last week, Dollar Rent a Car in house. True, the lower pool is not heated, but, we do offer two pools!

Brian, bottom line, if you are going to review something, please try to do it thoroughly, not putting information in that you don't know about, makes it look like it doesn't exist, thus a negative review.

I'd like to invite you back for a personal tour of the property, it seems you may have missed some of the attributes of our hotel. Look forward to hearing from you.

Andy Schiavone

General Manager