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Swan

The Swan Hotel is one of just three on-property resorts not operated by the Walt Disney Company. The Swan is a Starwood-operated hotel (under its Westin label) and while the service is of Disney-quality, the benefits (such as charging to your room with your room key) stop at the door. Compensating for this is the prime location of the hotel as part of the Epcot resort area and the availability of discounts and reward programs not found at Disney-run resorts.

General Information - Hide Section
  • Address: 1200 Epcot Resorts Blvd., Lake Buena Vista, FL, 32830
  • Resort Phone #: 407-934-3000
  • Resort Fax #: 407-934-4449
  • Reservation #: 407-934-3000
  • Date Opened: 11/22/1989
  • Resort Category: Deluxe
  • Room Information
  • # of Buildings: 3 buildings. The A-frame main building is 12 stories tall and the two wings are seven stories tall.
  • # of Rooms: 756 rooms
  • Room Rates: Being operated by an outside company, the rates at the Swan are a bit more subject to changes, discounts, and other promotional offers. See the official Disney page for the Swan for current room rates.
  • Services Information
  • Concierge Service: No
  • Valet Parking: Yes. Day parking, $12. Overnight valet, $16
  • Room Service:
  • Internet: LAN connections are available in each guest room and requires extra payment.
  • Laundry: There is a self-service laundry room, but it is at the Dolphin hotel.
  • Pools and swimming: The Swan and Dolphin hotels share a common pool facility. There are two lap pools. The large themed pool, called the Grotto, is decorated to a tropical environment and includes water slides, volleyball, hot tubs and sandy beaches.
  • Gym and Exercise: The Swan has its own health club with exercise machines, some free weights, and aerobic space (classes are offered)
  • Spa: Saunas and whirlpools are available in the health club. The new Mandara Spa (common to both the Swan and Dolphin) offers a full suite of spa treatments by reservation.
  • Turndown service: Yes
  • Smoking:
  • Owner's Locker
  • MousePlanet partner Owner's Locker provides a highly useful service for repeat Walt Disney World visitors. It will allow you to to store a large amount of your "only-in-Florida" belongings on-site between your visits. Owner's Locker will deliver your locker to your resort early on the morning of your arrival and pick it up the day that you leave. Your locker will stay in climate-controlled storage until you return on your next visit. Owner's Locker delivers to resorts throughout the Orlando area, not just to Walt Disney World. Some of the many things that Owner's Lockers have been used to store are full-sized liquid containers to avoid the TSA hassle, clothing, holiday decorations for annual visits, pool playthings, and more. Visit their site and check them out for yourself, or order now!
  • Transportation Information
  • On foot: The Swan Hotel has easy pedestrian access to the Dolphin Hotel (connected by a walkway), Disney's Hollywood Studios, Epcot, the Boardwalk Resort, and the Yacht and Beach Club Resorts; none of which require walking on open roads. The Fantasia Gardens miniature golf courses are also within walking distance but do require crossing a public street.
  • Bus: Though not a Disney-run hotel, the Swan and Dolphin are part of the free bus network at Walt Disney World. Direct routes are available for Magic Kingdom and Animal Kingdom as well as Downtown Disney. Other destinations will require transferring.
  • Monorail: Theoretically you could walk to and through Epcot and catch the monorail.
  • Ferries: There is a ferry stop at the boat launch between the Swan and Dolphin. These ferries connect Disney's Hollywood Studios, the Swan and Dolphin hotels, Boardwalk Inn resort, the Yacht and Beach Club resorts and Epcot.
 
Dining - Hide Section
  • Garden Grove Cafe— Pluto and Goofy host a character breakfast on weekend. General breakfast and lunch items are served during the rest of the week.
  • Il Mulino New York Trattoria— Classic Italian cuisine.
  • Kimonos— Sushi and assorted Japanese appetizers.
  • Palio's— Italian cuisine in a swanky setting.
  • Other dining — Splash Grill is near the pool and provides convenient drinks and standard grilled items. The restaurants of the Dolphin Hotel are a convenient walk away as well.
Entertainment and Shows - Hide Section
  • The Swan Hotel mostly shares its facilities with the Dolphin Hotel. Sports courts (tennis and basketball) are available and a marina rents watercraft for the nearby lakes. In the hotels east wing there are coin-operated pool tables available and a video arcade near the Grotto pool complex. Fantasia Gardens, with two 18-hole miniature golf courses are within walking distance of the hotels.
Stores and Shopping - Hide Section
Reader Reviews - Hide Section

The following are recent reviews for the Swan from our Reader Review system. Click the Show All Reviews link to see every review for this location. To browse all reviews in the system, please see this page.


Average Reviewer Rating: 4.2 out of 54.2 out of 54.2 out of 54.2 out of 54.2 out of 5
Number of Walt Disney World Swan Reviews: 7
Show All Reviews
4.0/5.04.0/5.04.0/5.04.0/5.04.0/5.0   June 9-17, 2010
Reviewer: whbtdw4t Rapid City, South Dakota     June 20, 2010
When we first pulled up to the Swan, 3 valets came out to help us (there were 3 families in our shuttle van). They separated our luggage/groceries and waited for us to check in. Once we checked in they brought our luggage to our rooms~very convenient. Check-in was easy and quick. We had a standard room using a government employee discount and they upgraded us to a room with a balcony at no extra charge. The nightly charge was 169.00 with room tax being 10.99, resort tax of 10.14, resort service package of 10.00 and tax on the resort service package of 65 cents. The total for a night stay coming to $200.78. The $10 resort package includes using the health club, internet access and two bottles of water daily. We used the health club and enjoyed the waters so the $10 wasn't an issue for us. The room was clean and we liked having two sinks in our room. The balcony view was of the water and ferry services between the Dolphin and Swan which was a nice view especially at night. The coffee was Starbucks pods. I wish there would have been more brew options. We received bold flavor which was too strong for us in flavor. The other families staying on a different side of the hotel said they received a variety of flavors. When we inquired about different brews to housekeeping she said she only had one. The hotel was clean with quick elevators. The bus system to Disney was good with the exception of going to Magic Kingdom. Buses for Animal Kingdom, Hollywood Studios, Downtown Disney and Water Parks were short wait times. However, there were times where we waited 35 minutes between Magic Kingdom buses. On the positive side, none of the buses were crowded. The ferry was a relaxing way to travel and we used it to go to and from EPCOT and Hollywood Studios. The quietness of the hotel was nice. I've read reviews were others are concerned with the Swan being a "business persons" hotel. My kids (9 and 15 years old) were comfortable and liked the hotel. Both preferred it to some of the other hotels that we have stayed at while at Disney where there are kids everywhere and the noise level was high. The pool/beach area was nice. The room service was a bit spendy but worth getting a good meal. The meal is served hot with everything you could possibly need (condiments, cloth napkins, covered drinks, and a cart that is left in the hallway when you are finished). The beds were truly wonderful. My children even commented on the feel of the beds. After a long, hot day it was wonderful to come back to a queen-sized bed that was comfortable to sleep in and had luxurious linens. The bed alone makes this hotel worth the stay! The only downfall to the hotel is laundry services. We needed to go over to the Dolphin to use their laundry services. We would definitely stay at this hotel again.
 
7 out of 8 people found this review helpful
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4.0/5.04.0/5.04.0/5.04.0/5.04.0/5.0   June 23-30, 2008
Reviewer: dmwang9 San Francisco, CA     July 05, 2008
I stayed at the Swan for 7 nights at the end of June 2008 on a teacher's rate of $179/night. Adding in taxes and the resort fee upped this to a total of $200/night. I didn't have a car, which would have added an additional $9/night parking fee.

I was in a standard room on the third floor. I had a view of the roof over the main entrance, which many people would not have liked, but I've learned from experience that the view doesn't matter to me, so I didn't try to get moved.

The Swan is a high-quality convention hotel that just happens to be on Walt Disney World property. It lacks the "all Disney, all the time" theming that you find at Disney-owned resorts, but that isn't a negative to me (but I completely understand that some people want this).

The Heavenly Beds are AMAZING to dive into after a long day at the parks. I also liked the fact that there's an empty "dorm-cube" sized refrigerator in the room rather than a minibar. Toiletries were from Bed, Bath, and Beyond and really nice -- coconut verbena shampoo, conditioner, soap, and lotion.

There's a single-cup coffee maker in the room with Starbucks coffee pods, which I found very convenient.

There were two conventions taking place at the Swan during my stay, so there were a decent number of conventioners floating around the place, but this didn't really affect the quality of my stay at all. They did their thing, and I did mine, and our paths seldom intersected.

Getting to the parks was simple and convenient. Boats run from the dock between the Swan and Dolphin to Epcot and the Studios every 15-20 minutes, but I often opted to walk instead on the footpaths than run beside the canals. It was maybe a 10 minute walk to Epcot and a 15 minute walk to the Studios. To get everywhere else, buses stopped in front of the hotel, and the longest I ever had to wait was 10 minutes.

I've read some complaints about the mandatory resort fee, but I found it useful. For $10/day, you get two 750-mL bottles of water each day, unlimited Internet access in your room, and access to the health club. Since I used all three of those things each day, I found the resort fee a great deal, since paying a la carte for these things would have cost more than twice as much.
 
21 out of 21 people found this review helpful
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5.0/5.05.0/5.05.0/5.05.0/5.05.0/5.0   June 18-22, 2008
Reviewer: mouseketeer70 Northport, Alabama     June 22, 2008
We go to Disney as a family at least once a year. We took the kids in the spring but this time was our anniversary trip without the kids. We wanted a hotel that wasn't going to be swarming with children and would be relaxing and romantic. We decided on the Swan for the amazing teacher rate & it was an excellent choice! It is a beautiful hotel and the lobby and main hallways smell absolutely lovely! The hotel was peaceful & the staff friendly and helpful. When they learned it was our anniversary they upgraded us to the theme park view. I would not pay extra for the view though, I would just go to the boardwalk to watch the fireworks. They also had chilled champagne waiting for us our first day. The pool could stand a refurbishing but it was fine for our needs, and very large. It wasn't "themed" like at the Disney owned properties but if our kids had been with us we could have walked to the Boardwalk or Yacht/Beach pools if they wanted frills. The pool staff came by constantly to offer towels, drinks, and such. The proximity to the boardwalk and Epcot can't be beat. The hotel restaurants were very expensive so we chose to eat on the Boardwalk or Epcot. We walked to Epcot in under 10 minutes at a comfortable pace. We would definitely return! Wonderful, wonderful hotel! Everything you need is at your fingertips. Even though you are not immersed in Disney 100% of the day, which was a nice change for us, you are still treated with the "Disney Difference". We were worried about the Swan being too business like as it is used for conventions and business travelers but we never felt that way. There were mostly regular folks there and the hotel just never felt like a convention hotel. It was relaxing, pleasant, and overall a wonderful stay! Final note----the bed truly is "HEAVENLY"!!!! We hated to leave it behind! Would definitely return and highly recommend.
 
4 out of 5 people found this review helpful
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