|BURBANK, Calif. -- Disney DVD consumers now
have access to an online support site for all their DVD
questions. On May 1, the DISNEY DVD TECHNICAL SUPPORT internet
site opens to the public at www.DisneyDVD.com/support,
and consumers can contact Buena Vista Home Entertainment
directly with questions about their Disney DVDs.
This informative, comprehensive site places Disney and Buena
Vista Home Entertainment in the forefront of customer service
for the burgeoning DVD marketplace. As the new digital
technology changes the face of home entertainment, the DISNEY
DVD TECHNICAL SUPPORT site represents the most in-depth DVD
studio support site available.
The DISNEY DVD TECHNICAL SUPPORT site features clearly
defined, user-friendly sections for consumers:
Title Specific Information
Frequently Asked Questions
Report A Problem
"TITLE SPECIFIC INFORMATION" - This section serves
as a general "product information" forum for new and
recent Disney DVDs. Some of the topics covered include:
information on hidden "Easter Eggs," layer break
information, bonus feature details, general "Trouble
shooting" tips and more.
"FREQUENTLY ASKED QUESTIONS" - In this section,
consumers can find answers to many of the most common
DVD-related questions. This section is broken into "Common
Issues," "DVD-Rom Questions," "General DVD
Questions," "Technical Questions" and
"Miscellaneous," and contains a wealth of information
on everything Disney DVD related, including care and handling of
DVDs, terminology explanations, parental control features,
customer service information and much more. "Frequently
Asked Questions" is one of the most in-depth portions of
the site and contains a wealth of DVD-related information.
"REPORT A PROBLEM" - If Disney DVD owners haven't
found a solution in the "Frequently Asked Questions"
section, they can try the "Report A Problem" section.
Here, consumers can fill out and submit a form reporting a
technical problem directly to Buena Vista Home Entertainment.
Consumers will usually receive a response to their problem
within 48 hours.
"GENERAL FEEDBACK" - In this section, Disney DVD
owners are encouraged to offer up their suggestions and thoughts
on Disney DVDs and the DISNEY DVD TECHNICAL SUPPORT site. It's
another way that consumers can interact with Disney and Buena
Vista Home Entertainment as the DVD revolution moves forward.
Also included in this section is a Disney DVD release calendar,
for easy access to upcoming release dates for favorite Disney
films on DVD.
Consumer Hotline: Buena Vista Home Entertainment also has a
phone option for consumer questions: 1-800-723-4763. This phone
number connects to the same DVD support office as the DISNEY DVD
TECHNICAL SUPPORT website.