Are
you a CM or former CM who had a difficult guest or strange situation arise when
you were on the job? Then we'd like to hear about it. E-mail
us with the situation, how you handled it and what you learned from it.
9/15/05 The Guest Experience – Guest
stories about cast member experiences at Disneyland that just made their trip.
6/8/05 Cast Member Stories – Readers share more of their stories about working at the happiest place on Earth.
4/13/05 Cast Member Stories – Readers share more of their stories about working at the happiest place on Earth.
2/2/05 The Guest Experience – Guest
stories about cast member experiences at Disneyland that just made their trip.
12/16/04
Cast Member Stories – Readers share more of their stories about cast members at Walt Disney World.
11/3/04
Cast Member Stories – Readers share more of their stories about cast members at Walt Disney World.
10/26/04
The Guest Experience – Guest
stories about cast member experiences at Disneyland that just made their trip.
10/05/04
The Guest Experience – Guest
stories about cast member experiences at Disneyland that just made their trip.
09/28/04
Working for the Mouse, Part 4 – The Traditions training program at Walt Disney World and Tokyo Disneyland.
09/08/04
Working for the Mouse, Part 3 – The College Program at Walt Disney World.
09/02/04
Working for the Mouse, Part 2 – The Disneyland interview.
09/01/04
Working for the Mouse, Part 1 – The departments of Disneyland for which you can work.
08/10/04
Cast Member Stories – Readers share more of their stories about cast members at Walt Disney World.
08/03/04
The Guest Experience – Guest
stories about great experiences at Disneyland.
05/25/04 More Guest Experiences –
More stories of Disneyland cast members making their magic.
05/11/04
The Guest Experience – Guest
stories about great cast members at Disneyland.
04/21/04 The
WDW Guest Experience – More great stories of cast
members/guest interactions.
03/23/04 Cast
Member Stories – Cast members shed light on the
good, bad, and ugly of being a Disney cast member.
02/04/04
The Guest Experience – Readers
keep telling their stories of interesting cast member interactions.
12/17/03
The Guest Experience – Readers
and former cast members just keep telling their stories of great guest experiences.
11/19/03
The Guest Experience – In
response to the last column, several readers wanted to share their stories of
magnificent cast members.
10/21/03 The
Guest Experience – A couple cast members share
their guest experience stories.
06/04/03 Disneyland
College Program, Part IV – Shoshana Lewin concludess
her tale of the Disneyland College Program, which
includes working guest control in Tomorrowland and for Fantasmic.
05/14/03
Disneyland College Program, Part III – Shoshana
Lewin continues her tale of the Disneyland College Program, going on stage in
Fantasyland.
05/07/03 Disneyland
College Program, Part II – Shoshana Lewin continues
her tale of the Disneyland College Program.
04/16/03 Disneyland
College Program – Shoshana Lewin revives Cast
Place with the story of her application to the Disneyland College Program
08/13/02 Costumes, Anyone? – Some
folks want to take home something more than the usual trinkets
07/31/02 Behind the Magic – Kevin
remembers visits to the Disney Studios and Imagineering
05/15/02
Disneyland Infobits – Kevin
catches you up on cast news from the Disneyland Resort
07/31/01
Love, Disney Style – Kevin
looks back at what happens when 16,000 young adults work together on less than
300 acres
07/25/01 Toontown Parties
– Kevin looks back at working the grand opening of the
land
07/19/01 Rain at Disneyland
– CMs try to make it look like any other day, but for
them it is a lot of work
06/20/01 Disneyland
Infobits – Info from the entire Disneyland Resort
06/13/01 New Orleans Square's Elevators
– Stories about a feature unique to New Orleans Square
05/24/01 Security and Medical Alerts
– Fires, bomb threats, it can all be in a day's work
05/22/01 Disneyland Infobits –
Info from the entire Disneyland Resort
05/10/01
Fantasmic Dessert Balcony – The
history of this premium viewing location
05/02/01 Cast
Members and Crime – How Disneyland combats the
temptation
04/12/01 Turbo Closes
– Nights of super–cleaning at Disney restaurants
03/27/01 Grad Nites – Doing
the all–nighter thing at Disneyland
03/02/01 Cast
Member Hijinks – Some things the CMs shouldn't
be doing... but do anyway
02/15/01 Disney
University III – Learn Lead Appraisal techniques
and witness the program to re–capture the magic of Orientation
02/06/01 Disney University II –
Learn how to handle Guest Complaints
01/23/01
Disney University I – Enrichment
courses such as Train the Trainer, and Lead Development
01/04/01
Cast Deployment – The Virtual
Lead, a new breaks and rotation system at Disneyland
12/01/01
The "Backstage Magic" Private Party –
A once–in–a–lifetime glimpse at the stuff "deep"
backstage
11/01/01 Cast Member Milestone
Parties – What you get every five years for sticking
with Disney
10/20/00 Cast Member
Appreciation Events – Hear about the thank –
you parties some locations get at Disneyland
10/09/00 Some
Enchanted Evening – The inside story on elite
private parties at Disneyland
09/22/00 Stupid
Kevin Tricks – Some ways in which Kevin makes
an onstage fool of himself
08/25/00 Nice
Guest Tricks – Some examples of Guests being nice
to each other
08/18/00 Disneyland
Security – It's not just guards, fences, and mazelike
backstage areas, it's dogs. Big dogs. Guard dogs
08/11/00
Stupid Guest Tricks – Some
examples of dense visitors to Disneyland
08/04/00
The Disneyland Job Classifications – The power
hierarchy and hourly job varieties laid out for you
07/28/00
The Disney Family Christmas Party – An
annual private party at Disneyland for the Cast Members
07/21/00
Working Lead Appreciation Events – The
hourly "managers" get their own evening as a thank–you
07/14/00 Disneyland Anniversaries –
Here's how the Park and the Cast Members mark the occasion
of Disneyland's birthday
07/07/00
Great Guest complaints – Some of Kevin's favorite
complaints through the years.
06/30/00
A Day in the Life of a Lead – Read about some
of the Park's unsung heroes
06/23/00
Cash Control (Cash Management) – The real
bank at Disneyland
06/16/00 Perks,
Privileges, Benefits – The good stuff you get
as a DL CM
06/09/00 CM Guinea Pigs
– The best CM perk: test–riding the new attractions
06/02/00 CM Canoe Races – The
annual CM tradition
05/26/00 All
About Costuming – Learn about the Costuming facility
and procedures
05/19/00 First Day
on the Job – Discover the procedures one follows
on the first day of work
05/12/00
Orientation at Disney University – Go backstage
to see the indoctrination of a Cast Member
05/05/00
Hiring In at Disneyland – Witness the interview
and hiring process first–hand
04/28/00
Minnie's Moonlit Madness – Learn all about this
Disneyland tradition
Kevin's Introduction
– Hello, it's me! Also read about the Liz Taylor birthday
party
