J. Jeff Kober, (@MousePlanetJeff) president of Performance Journeys and CEO of World Class Benchmarking, is also a thought leader on best-in-business practices at the Walt Disney Company. He brings those ideas to organizations via keynotes, seminars, and workshops to organizations around the world. He has authored "The Wonderful World of Customer Service at Disney" as well as a "Disney at Work" series of apps for the iPhone and iPod Touch, available via DisneyatWork.com. You can find out more about his newest book, "Lead With Your Customer: Transform Culture and Brand into World-Class Excellence" at LeadWithYourCustomer.com.

If you have any questions, comments, or suggestions, you can contact Jeff Kober using our email form.

• Treasures of Americana in Epcot and the Magic Kingdom (More Mouse)- April 25, 2013
• Treasures of Epcot (More Mouse)- April 9, 2013
• Celebrating 20 Years of Epcot's Flower & Garden Festival (More Mouse)- March 28, 2013
• Chilling Out at Walt Disney World (World View)- March 14, 2013
• New Additions to Epcot's Innoventions (World View)- February 14, 2013
• Treasures of Disney's Hollywood Studios (World View)- January 24, 2013
• Looking Closely at Under the Sea ~ Journey of the Little Mermaid (World View)- January 10, 2013
• Focus on Test Track (World View)- December 27, 2012
• New Magic Kingdom Meet and Greets (More Mouse)- December 13, 2012
• Pirates of the Caribbean: At Walt Disney World's End (World View)- December 5, 2012
• Storybook Circus' Disney Character Calvacade (More Mouse)- November 29, 2012
• Big Top Souvenirs (World View)- November 8, 2012
• Bonjour! Village Gifts (World View)- October 30, 2012
• Visiting Gaston's Tavern (More Mouse)- October 25, 2012
• Getting the Most Enchantment Out of Enchanted Tales with Belle (Parenting in the Parks)- October 23, 2012
• Tricks and Treats from Magic Kingdom's Not So Scary Halloween Party (World View)- September 27, 2012
• Do You See What I See? (World View)- December 22, 2011
• Welcome to Blizzard Beach (World View)- December 8, 2011
• Muppets at Disney's Hollywood Studios (More Mouse)- November 25, 2011
• How to Celebrate Walt Disney World's 40th Anniversary (More Mouse)- November 10, 2011
• The Yin and Yang of Team Disney in Orlando (More Mouse)- October 27, 2011
• Looking Ahead: The Next Walt Disney World Decade (World View)- October 13, 2011
• Celebrating Four Decades at Walt Disney World: Part IV (More Mouse)- September 22, 2011
• Boo to You, and You, and You, and You--Happy Halloween (More Mouse)- September 20, 2011
• Celebrating Four Decades of Walt Disney World: Part III (More Mouse)- September 8, 2011
• Celebrating Four Decades of Walt Disney World: Part II (More Mouse)- August 25, 2011
• Celebrating Four Decades of Walt Disney World-Part I (More Mouse)- August 11, 2011
• An Ode to Typhoon Lagoon (More Mouse)- July 28, 2011
• Vacation With Character (More Mouse)- July 14, 2011
• Cars 2 At The Movies-And Everywhere Else! (More Mouse)- June 23, 2011
• DisneyQuest: Alive at 13! (World View)- June 9, 2011
• Be Unique! Insights at WDW from American Idol's Scott McCreery (More Mouse)- May 31, 2011
• Retail at Disney: From Infinity to Cars and Beyond (More Mouse)- May 26, 2011
• Are Disneyland Cast Members More Courteous and Interactive Than Ever? (More Mouse)- May 12, 2011
• Walt Disney World's Eyes and Ears (Magic of Business)- April 28, 2011
• The 45th Anniversary of "it's a small world' at Disneyland (Foundations of Magic)- April 14, 2011
• New High Tech Magic at the Magic Kingdom (More Mouse)- April 1, 2011
• First Look: The Magic Kingdom's New Town Square Theater (More Mouse)- March 31, 2011
• The Magic Kingdom's Most Magical Moments (Magic of Business)- March 24, 2011
• Flowers, Soaps, Sci Fi and Sports (Magic of Business)- March 10, 2011
• Even You Can Be a Star at Walt Disney World! (Magic of Business)- February 24, 2011
• Downtown Disney's Family Food Tree (Magic of Business)- February 10, 2011
• Muggle Born's Guide to Harry Potter and the Forbidden Journey (Magic of Business)- January 27, 2011
• A Tribute to Mickey's Toontown Fair (More Mouse)- January 13, 2011
• My Favorite Disney Christmas Ornaments (More Mouse)- December 23, 2010
• Are Disney Cast Members Mousetrapped? (Magic of Business)- December 9, 2010
• Which Disney Park Celebrates Christmas Best? (That's My Opinion)- November 30, 2010
• Mickey's Very Merry Christmas Party 2010 (Magic of Business)- November 25, 2010
• Transaction vs. Interaction (Magic of Business)- November 11, 2010
• A Muggle Born's Guide to the Wizarding World of Harry Potter (Magic of Business)- October 28, 2010
• A Muggle's Guide to the Wizarding World of Harry Potter at Islands of Adventure (More Mouse)- October 14, 2010
• Mickey's Not So Scary Halloween Party (More Mouse)- September 23, 2010
• Disney Traditions (Magic of Business)- September 9, 2010
• Of Failure and Success: The Journey of Walt Disney (Magic of Business)- August 26, 2010
• The Disney University & American Workplace: Part II (Magic of Business)- August 12, 2010
• The Disney University & American Workplace: Part I (Magic of Business)- July 22, 2010
• How To Get A Job At Walt Disney World (Magic of Business)- July 8, 2010
• The Disney Difference For Guests with Disabilities (Magic of Business)- June 24, 2010
• Retail: Walt Disney World Style-Part II (Magic of Business)- June 10, 2010
• Retail: Walt Disney World Style (Magic of Business)- May 27, 2010
• Disney My Hero (Magic of Business)- May 6, 2010
• Making Do With Less - Disney Style (Magic of Business)- April 22, 2010
• Downtown Disney: Targeting (Magic of Business)- April 8, 2010
• Walt Disney's EPCOT is Alive! (Magic of Business)- March 26, 2010
• Dubai and Disney: The Ultimate Resort Showdown (Magic of Business)- March 11, 2010
• ESPN Wide World of Sports Complex Relaunches (Magic of Business)- February 26, 2010
• Summer Magic-Summer Nightastic! Magic (More Mouse)- February 11, 2010
• Raising a Lost Boy - And Girl - from Neverland (Parenting in the Parks)- January 21, 2010
• South Africa Comes to Walt Disney World (Magic of Business)- January 7, 2010
• Something old, something new this Holiday Season (Magic of Business)- December 24, 2009
• Princess and the Frog: When You Work Upon a Star (Magic of Business)- December 10, 2009
• Thanks - Disney Style (Magic of Business)- November 26, 2009
• Synergy in Operations (Magic of Business)- November 12, 2009
• Brother, Can You Spare Some Batteries? (Magic of Business)- October 29, 2009
• Announcing Disney at Work: Epcot (Magic of Business)- October 15, 2009
• Membership at Team Disney (Magic of Business)- October 1, 2009
• What is Customer Loyalty? (Magic of Business)- September 17, 2009
• It's Time to be a Leader (Magic of Business)- September 3, 2009
• Experiences with Neal McCord: Part II (Magic of Business)- August 20, 2009
• Disney at Work: Neal McCord (Magic of Business)- August 6, 2009
• An Exciting Announcement! Disney at Work: Magic Kingdom (Magic of Business)- July 23, 2009
• Where Presidents are Commoners and Commoners are Presidents (Magic of Business)- July 9, 2009
• Making Disney Better Through Continuous Improvement (Magic of Business)- June 25, 2009
• The Enchanted Tiki Room Under New Management (Magic of Business)- June 11, 2009
• Disney Canoe Races (Magic of Business)- May 28, 2009
• The Art of Walt Disney World (More Mouse)- May 14, 2009
• Be The Napa Rose (Magic of Business)- April 30, 2009
• Balloons & Synergy (Magic of Business)- April 16, 2009
• Celebrating Frank Wells (Magic of Business)- April 2, 2009
• Honorary Recognition at Disney (Magic of Business)- March 19, 2009
• Leadership Lessons at the Hall of Presidents and the American Adventure (Magic of Business)- March 5, 2009
• At Disney, Who is a Leader? (Magic of Business)- February 19, 2009
• Leading Disney on Parade: Part II (Magic of Business)- February 5, 2009
• So You Want To Be On American Idol at Walt Disney World? (More Mouse)- January 23, 2009
• Leading Disney on Parade (Magic of Business)- January 22, 2009
• Celebrating Disney On Parade (Magic of Business)- January 8, 2009
• A Wonderful Announcement (Magic of Business)- December 18, 2008
• Treating Entitled Passholders (Magic of Business)- December 4, 2008
• TIF: Seamless Customer Service (Magic of Business)- November 13, 2008
• Finding Giraffes, Dinos, and Cookies at Disney's Animal Kingdom (Magic of Business)- October 16, 2008
• Getting Disney Guests to Comply (Magic of Business)- October 2, 2008
• Por Favor Mantenganse Alejado de las Puertas (Magic of Business)- September 18, 2008
• The Disney Look (Magic of Business)- September 5, 2008
• Smile, Darn Ya Smile (Magic of Business)- August 21, 2008
• How Many Cast Members Do You Interact With Each Day? (Magic of Business)- August 7, 2008
• A Look At The Wave (Magic of Business)- July 10, 2008
• Who is the Most Important VIP (Magic of Business)- June 26, 2008
• Every Guest a VIP (Magic of Business)- June 12, 2008
• Being Assertively Friendly (Magic of Business)- May 29, 2008
• Toy Story Mania, The Ride (More Mouse)- May 20, 2008
• Get In Line for Toy Story Mania! (More Mouse)- May 15, 2008
• Kid Friendly, Disney Style (Magic of Business)- May 1, 2008
• Results-Focused Service (Magic of Business)- April 17, 2008
• Supporting the Guest... errr... Animal Experience (Magic of Business)- April 3, 2008
• Behind the Scenes: Lessons for The Front and Back of the House-Part II (Magic of Business)- March 20, 2008
• Behind the Scenes: Lessons from the Front and Back of the House, Part I (Magic of Business)- March 6, 2008
• Wait! Read This! (Magic of Business)- February 21, 2008
• Three Lessons in Service Recovery (Magic of Business)- February 7, 2008
• Providing Service that L.A.S.T.s (Magic of Business)- January 24, 2008
• I've Lost My Car (Magic of Business)- January 10, 2008
• Service Netting (Magic of Business)- December 20, 2007
• Wayfinding at Disney (Magic of Business)- December 6, 2007
• Disney Service Basics (Magic of Business)- November 29, 2007
• Understanding Guests (not Customers) (Magic of Business)- November 8, 2007
• 'We Create Happiness' (Magic of Business)- October 25, 2007
• The Future Begins October 1st 1982 (Magic of Business)- October 11, 2007
• Engineering the EPCOT Center Dream (Magic of Business)- September 27, 2007
• Celebrating Halloween (Magic of Business)- September 20, 2007
• 'When Hinges Squeak' Becomes 'When Standards Speak' (Magic of Business)- September 13, 2007
• At Disney, Everyone Picks Up Trash! (Magic of Business)- August 30, 2007
• Holding Down the Bridge (Magic of Business)- August 16, 2007
• Disney and SeaWorld (Magic of Business)- August 9, 2007
• The 10/20 Water Park Rule (Magic of Business)- July 19, 2007
• Playing With The Big Guys (Magic of Business)- July 6, 2007
• Bump the Rat or Use Every Part of the Rat (Magic of Business)- June 19, 2007
• Giving Customers Informed Choices and Gifts of Time (Magic of Business)- June 5, 2007
• What Time is the 3:00 Parade? (Magic of Business)- May 22, 2007
• Magical Moments & Take 5s: Take II (Magic of Business)- May 8, 2007
• Magical Moments & Take 5s (Magic of Business)- April 24, 2007
• Keep Moving Forward (Magic of Business)- April 10, 2007
• A Message of Trust from Your Local Emporium (Magic of Business)- March 27, 2007
• An Introduction (Magic of Business)- March 13, 2007