J. Jeff Kober consults with businesses and public sector organizations to improve customer service, teamwork and leadership practices. His keynotes, seminars, and workshops help people take best-in-business ideas from Disney and other great organizations and adapt them to their own practice. His newest book, The Wonderful World of Customer Service at Disney is available at PerformanceJourneys.com. Also, imagine having your company pay you to spend time at Walt Disney World, shop at Nordstrom, or spend the night at Ritz-Carlton! Go to WorldClassBenchmarking.com to find out how you and/or your organization can benchmark great Orlando businesses on your next trip

If you have any questions, comments, or suggestions, you can contact Jeff Kober using our email form.

• Synergy in Operations (Magic of Business)- November 12, 2009
• Brother, Can You Spare Some Batteries? (Magic of Business)- October 29, 2009
• Announcing Disney at Work: Epcot (Magic of Business)- October 15, 2009
• Membership at Team Disney (Magic of Business)- October 1, 2009
• What is Customer Loyalty? (Magic of Business)- September 17, 2009
• It's Time to be a Leader (Magic of Business)- September 3, 2009
• Experiences with Neal McCord: Part II (Magic of Business)- August 20, 2009
• Disney at Work: Neal McCord (Magic of Business)- August 6, 2009
• An Exciting Announcement! Disney at Work: Magic Kingdom (Magic of Business)- July 23, 2009
• Where Presidents are Commoners and Commoners are Presidents (Magic of Business)- July 9, 2009
• Making Disney Better Through Continuous Improvement (Magic of Business)- June 25, 2009
• The Enchanted Tiki Room Under New Management (Magic of Business)- June 11, 2009
• Disney Canoe Races (Magic of Business)- May 28, 2009
• The Art of Walt Disney World (More Mouse)- May 14, 2009
• Be The Napa Rose (Magic of Business)- April 30, 2009
• Balloons & Synergy (Magic of Business)- April 16, 2009
• Celebrating Frank Wells (Magic of Business)- April 2, 2009
• Honorary Recognition at Disney (Magic of Business)- March 19, 2009
• Leadership Lessons at the Hall of Presidents and the American Adventure (Magic of Business)- March 5, 2009
• At Disney, Who is a Leader? (Magic of Business)- February 19, 2009
• Leading Disney on Parade: Part II (Magic of Business)- February 5, 2009
• So You Want To Be On American Idol at Walt Disney World? (More Mouse)- January 23, 2009
• Leading Disney on Parade (Magic of Business)- January 22, 2009
• Celebrating Disney On Parade (Magic of Business)- January 8, 2009
• A Wonderful Announcement (Magic of Business)- December 18, 2008
• Treating Entitled Passholders (Magic of Business)- December 4, 2008
• TIF: Seamless Customer Service (Magic of Business)- November 13, 2008
• Finding Giraffes, Dinos, and Cookies at Disney's Animal Kingdom (Magic of Business)- October 16, 2008
• Getting Disney Guests to Comply (Magic of Business)- October 2, 2008
• Por Favor Mantenganse Alejado de las Puertas (Magic of Business)- September 18, 2008
• The Disney Look (Magic of Business)- September 5, 2008
• Smile, Darn Ya Smile (Magic of Business)- August 21, 2008
• How Many Cast Members Do You Interact With Each Day? (Magic of Business)- August 7, 2008
• A Look At The Wave (Magic of Business)- July 10, 2008
• Who is the Most Important VIP (Magic of Business)- June 26, 2008
• Every Guest a VIP (Magic of Business)- June 12, 2008
• Being Assertively Friendly (Magic of Business)- May 29, 2008
• Toy Story Mania, The Ride (More Mouse)- May 20, 2008
• Get In Line for Toy Story Mania! (More Mouse)- May 15, 2008
• Kid Friendly, Disney Style (Magic of Business)- May 1, 2008
• Results-Focused Service (Magic of Business)- April 17, 2008
• Supporting the Guest... errr... Animal Experience (Magic of Business)- April 3, 2008
• Behind the Scenes: Lessons for The Front and Back of the House-Part II (Magic of Business)- March 20, 2008
• Behind the Scenes: Lessons from the Front and Back of the House, Part I (Magic of Business)- March 6, 2008
• Wait! Read This! (Magic of Business)- February 21, 2008
• Three Lessons in Service Recovery (Magic of Business)- February 7, 2008
• Providing Service that L.A.S.T.s (Magic of Business)- January 24, 2008
• I've Lost My Car (Magic of Business)- January 10, 2008
• Service Netting (Magic of Business)- December 20, 2007
• Wayfinding at Disney (Magic of Business)- December 6, 2007
• Disney Service Basics (Magic of Business)- November 29, 2007
• Understanding Guests (not Customers) (Magic of Business)- November 8, 2007
• 'We Create Happiness' (Magic of Business)- October 25, 2007
• The Future Begins October 1st 1982 (Magic of Business)- October 11, 2007
• Engineering the EPCOT Center Dream (Magic of Business)- September 27, 2007
• Celebrating Halloween (Magic of Business)- September 20, 2007
• 'When Hinges Squeak' Becomes 'When Standards Speak' (Magic of Business)- September 13, 2007
• At Disney, Everyone Picks Up Trash! (Magic of Business)- August 30, 2007
• Holding Down the Bridge (Magic of Business)- August 16, 2007
• Disney and SeaWorld (Magic of Business)- August 9, 2007
• The 10/20 Water Park Rule (Magic of Business)- July 19, 2007
• Playing With The Big Guys (Magic of Business)- July 6, 2007
• Bump the Rat or Use Every Part of the Rat (Magic of Business)- June 19, 2007
• Giving Customers Informed Choices and Gifts of Time (Magic of Business)- June 5, 2007
• What Time is the 3:00 Parade? (Magic of Business)- May 22, 2007
• Magical Moments & Take 5s: Take II (Magic of Business)- May 8, 2007
• Magical Moments & Take 5s (Magic of Business)- April 24, 2007
• Keep Moving Forward (Magic of Business)- April 10, 2007
• A Message of Trust from Your Local Emporium (Magic of Business)- March 27, 2007
• An Introduction (Magic of Business)- March 13, 2007