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Accessing theme parks for those with disabilities
|Tony Phoenix and Adrienne Vincent-Phoenix, editors|
Legoland was built well after the ADA was passed, and it shows. But the accessibility does not stop at physical design. Guests with disabilities were considered in every step of design and construction. Beyond that, the staff is among the most considerate and helpful I have ever encountered at a theme park.
Keep in mind that the park is literally built on the side of a hill, and movement throughout the park is a bit more of a challenge, though the designers did work to build the pathways on as low a grade as possible.
Legoland does provide a Disabled Access Guide, though it is of limited value. Since all queues are generally accessible, it provides general information. The guide can be obtained at Guest Relations near the main gate.
Disabled parking is available right next to the front entrance gates.
The First Aid office is an important location to know for people with disabilities. Aside from the obvious emergency medical care, they also offer assistance in a number of areas. It is staffed with EMT-DC certified staff, who can respond anywhere in the park.
You can store medications that need to be kept cool in the refrigerator here. You can also leave medical equipment and materials with them. They are kept in a cabinet with your name on in until needed. For those guests who need to perform injections, you can request to use one of the rest beds to perform the injection. Two of the beds have curtains which can be pulled around them to give you some privacy.
Other medical equipment may be stored here. This includes such items as asthma vaporizers, etc. Again, you can use one of the curtained rest beds to perform your medical procedures in private.
Four beds are available in a semi-quiet area in the back. If you need to lie down for a few minutes, this is a great place to do it. The beds may be full, so understand if they are not available for you to use.
If you are injured anywhere in the park and do not feel that you can get to First Aid without assistance, have a member of your party contact the nearest cast member and inform them. They will contact First Aid and an EMT-DC will come to you no matter where you are. LegoLand has a nice piece of equipment that we have not seen at another Theme Park - an "ambulance cart". While only used in extreme emergencies, this cart combines a stretcher with a transportation cart, allowing the EMT-DCs to transport a seriously injured guest back to first aid safely, without waiting for an ambulance to get there.
Family Care Center
The Family Care Center is not equipped to allow wheelchair users to change their children, though the facility is otherwise accessible. The diaper changing tables are too high to easily accommodate a wheelchair user.
There is a small kitchen area, where formula or baby foods may be heated. The center has a refrigerator that can be used to store medications or special formula for your child. The center has two nursing rooms, which are made private with hospital-style curtains.
One nice feature is that the waiting area has toys (Legos, of course) for the rest of your family to amuse themselves with while you care for your child.
Every restroom has at least two accessible stalls available. There are also several family restrooms throughout the park. These are perfect for those who need the assistance of a member of the opposite sex.
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