Walt Disney Company Operational Responses to COVID-19

by MousePlanet Staff, contributing writer
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Walt Disney Company responds to COVID-19
Also includes updates received from Disney operating partners and those posted by overseas resorts.

Bookmark this page and refresh it from time to time to see the latest changes and news.

MousePlanet's Last Update: March 28, 2020 at 2:00 p.m. EDT

3/28/2020 Saturday Updates: Following Friday's Updates, Disney Vacation Club emailed members that reservations scheduled for arrival during closure will be automatically cancelled by DVC on a week-by-week basis; Members do not need to cancel online or by calling. (More details below).

3/27/2020 Friday Updates: Just prior to the close of stock market on Friday, the Walt Disney Company announced that the Disneyland Resort and Walt Disney World Resort would remain closed "until further notice."

Matching a policy announced earlier this week by the Universal Studios resorts in both California and Florida, Disney said it will continue to pay cast members through April 18, 2020.

This extention comes the Orange and Osceola counties in Florida issued "stay at home" orders, in effect at least through April 9, 2020. The two counties are home to the Walt Disney World Resort, and the order would make it impossible for Disney to reopen the theme parks on April 1 as originally announced.

Orange County, California, home to the Disneyland Resort, has reported a 20-38% rise in infection rates each day. On Thursday, California officials announced there were more 4,000 identified cases of COVID-19 in the state, with more than 80 deaths attributed to the disease.

The Shades of Green resort at Walt Disney World announced it will now accept reservations for new arrivals after May 14th. The hotel, open exclusively for U.S. Military Members and Families, had earlier announced it would accept reservations for new arrivals after April 15.

On March 27, the Tokyo Disney Resort announced that the reopening of the parks is now planned for April 20 or beyond. We also noted slightly revised language regarding the limited reopening of Shanghai Disneyland Resort (which still excludes the park itself). On March 26, Adventures by Disney also revised its advisory to note that most trips through the end of May are cancelled (and, as noted previously, China trips are cancelled through June).

 Updates posted on earlier dates.
  • 3/21/2020 Saturday Updates: Aulani, a Disney Resort and Spa in Ko Olina, Hawaii, announces closure March 24–31; several Disney Springs-area hotels close; Walt Disney World Golf remains open (with some additional operational details noted below regarding play at the Lake Buena Vista Golf Course, as it requires access to the now-closed Disney's Saratoga Springs Resort), stating:
    The game of golf serves as an excellent way to exercise while promoting social distancing, and we are striving to continue providing this opportunity without interruption for the foreseeable future! Golf and FootGolf operations remain available on our regular schedule. We continue to closely monitor recommendations by health officials and have implemented significant measures to help ensure the well-being of all who visit and work at Walt Disney World Golf.
  • 3/20/2020 Friday Updates: runDisney cancels Star Wars races; MagicBand orders halted during Walt Disney World parks and resorts closure; Shades of Green temporarily closing at Walt Disney World; no Disney Springs dining, shopping or entertainment locations have any posted operating hours on DisneySprings.com before April 1.
  • 3/19/2020 Thursday Updates: runDisney puts off Star Wars race decision; Walt Disney Imagineering debuts free online "Imagineering in a Box" program
  • 3/17/2020 Tuesday Updates: Disney's Hilton Head Island Resort to close 3/20 at 5 p.m. (but Aulani in Hawai'i continues to operate without an announced closing date); Cirque du Soleil postpones previews of "Drawn to Life" at Disney Springs; The VOID closes all locations through 3/31; Disney halts construction projects in Florida; AMC Theaters closes theaters nationwide for six to 12 weeks; most (if not all) Downtown Disney restaurants closed; most (if not all) Disney Springs restaurants closed.
  • 3/16/2020 Monday Updates: Wine Bar George has closed at Disney Springs; Sephora will close at Disney locations on both coasts at 5 p.m. on March 17; Disney Vacation Club rescheduled registration for Moonlight Magic at Epcot; We have made further format enhancements to the article to make it easier to get to the information you want quickly; Disneyland Paris information updated; Walt Disney World Transportation updated; ESPN Wide World of Sports and mini-golf locations closed; Disney Vacation Club issues clarifications; Disney-operated shops and restaurants to close in Disney Springs and Downtown Disney; some operating participants at Disney Springs announce closings; Walt Disney World Resort Hotels to close; Walt Disney World Dolphin hotel to close; Disney asks College Program participants to keep in touch.
  • 3/15/2020 Sunday Updates: New recommendations in California may impact some Downtown Disney venues; Two long-running musical acts end run at Epcot; Disney+ releases Frozen II early; Star Wars: Rise of Skywalker available early on digital platforms; House of Blues Orlando Gospel Brunch cancellations starting March 22; concerts postponed starting March 18.
  • 3/14/2020 Saturday Updates: Disneyland Parks Ticket information; Walt Disney World transportation and Golf information; additional Disney Cruise Line cancellations and information; additional guidelines for future Adventures by Disney trips and changes; additional details of closings at Disneyland Paris; added links to Disney Resorts in Asia. Other than our enhanced page formatting, our latest updates include suspension of the Disney College and International exchange programs; the lack of suspension of Disney-Cirque du Soleil previews of "Drawn to Life" starting March 20 at Disney Springs; a reminder from Disneyland that many cancellations can be done online.

The Walt Disney Company took the lead among entertainment companies last Thursday, March 12, announcing an unprecedented series of operational changes in response to the novel coronavirus, or COVID-19. As of March 16, 2020, all Disney Parks around the word are closed; the four ships of the Disney Cruise Line are empty of passengers; and Adventures by Disney trips have been halted. All Disney-owned retail stores are closed, as are nearly all Disney-owned Resort hotels. Even the theatrical release of the live action film Mulan has been postponed.

Over last weekend, the Disney+ subscription streaming service made Frozen II available months ahead of schedule. Disney also released Star Wars: Rise of Skywalker ahead of schedule to digital platforms for home-viewing purchase. Disney has announced the early release of the Disney-Pixar film Onward on digital platforms now, and coming to Disney+ on April 3.

MousePlanet will keep this post updated with information and changes as we learn about them, and offer tips and suggestions for readers dealing with a change in their plans.

Disney has launched a free online "Imagineering in a Box" program with a series of theme park design and engineering lessons.

Walt Disney World Resort, Florida

Cinderella Castle at Walt Disney World

As of March 20, 2020, all four theme parks at Walt Disney World are closed, as are all Disney-owned resort hotels, the entire Disney Springs shopping area, water parks and most recreational offerings. On March 27, Disney announced these closures are in effect until further notice. – check the sections below for more detailed information about each category.

Disney Parks Blog announced that Walt Disney World Resort will donate excess food during the Resort's temporary closure to Second Harvest Food Bank of Central Florida.

Due to longer-than-normal waits at its call center, the Resort reminds guests to visit the My Plans section of its website because many reservations can be modified without calling. Guests may also modify or cancel many reservations in the My Disney Experience mobile app.

Orlando Business Journal reports that Disney has halted construction projects around Walt Disney World Resort in response to the COVID-19 pandemic. The work stoppage can effect the completion time-line for many announced projects from Remy's Ratatouille Adventure which was expected to open this summer at Epcot, to the Star Wars: Galactic Starcruiser (hotel experience) that was to begin operations in 2021, to attractions expected to open in time for the resort's 50th anniversary in 2021 including TRON Lightcycle Power-Run Coaster at Magic Kingdom, Guardians of the Galaxy-Cosmic Rewind coaster at Epcot, and Play! pavilion at Epcot, along with other projects like the Reflections (resort property combining a hotel and Disney Vacation Club), and the on-going transformation of Epcot.

Official information is posted and updated at: disneyworld.disney.go.com/travel-information/

 Parks Closed, Annual Passes/Ticket Policy Changes
Theme Parks
Closed on March 16, until further notice: Magic Kingdom, Epcot, Disney's Hollywood Studios, and Disney's Animal Kingdom.
All Fastpass+ reservations for March 16 to 31 will be automatically canceled.
Water Parks
Closed until further notice: Disney's Typhoon Lagoon has been closed for its annual Seasonal Refurbishment since early this year.
Closed on March 16, until further notice: Disney's Blizzard Beach.
Tickets & Annual Passes

Unexpired multi-day theme park tickets with unused days, or date-specific theme park tickets with a valid use period during the period March 12, 2020 through March 31, 2020 automatically be extended to use any date through December 15, 2020. If you are unable to visit by December 15, 2020 you may apply the value of a wholly unused ticket toward the purchase of a ticket for a future date.

Florida Resident Discover Disney Tickets may be used through July 31, 2020.

Guests who have purchased tickets for Disney After Hours, Disney Villains After Hours and Disney Early Morning Magic from March 16, 2020 through March 31, 2020 will be automatically refunded.

Walt Disney World annual passes will be extended by the number of days the parks are closed, March 16, 2020 through March 31, 2020.

  • Active Walt Disney World annual passes will be extended for the number of days the parks are closed.
  • Passes with renewal windows ending during the closure will also receive an extension of time to renew.
  • For Passholders participating in the Annual Pass Monthly Payment program, your monthly payments will continue as scheduled. Once your payments are completed, you will still have the extra days as provided above.
  • Annual Pass details in My Disney Experience will be updated to reflect new pass usage information in the coming weeks.
  • While the theme parks are closed, Disney is not accepting new MagicBand orders linked to Annual Passes.

Pass blockout and admission calendars will not be updated during the closure period. Additional details may be posted later.

 Disney Springs Operations & Closings

As of March 20, 2020, all Disney Springs shops, restaurants and entertainment are closed.

These closures are now until further notice. Where individual operators have listed different reopening dates, we have detailed them below:

  • AMC Theaters announced it has closed all North American theaters for six to twelve weeks in response to the coronavirus pandemic. It previously had sought to continue operating at limited capacity. A-List Members may put their account on pause.

For other operational and venue information, Disney Springs website is: DisneySprings.com.

 Disney Owned & Operated Hotels

As of March 20, 2020, all Disney-owned and operated hotels at Walt Disney World, Disney's Vero Beach and Hilton Head Island Resorts are closed.

These closures are now until further notice.

Guests who have not checked in for stays between March 16, 2020 through March 31, 2020 may modify or cancel their Disney Resort room reservation or Walt Disney Travel Company package up to their original check-in date. If no action is taken, Disney will automatically process a refund to the original form of payment within seven days of the original check-in date. If you did not book through Disney directly, please contact your travel professional.

For guests that have placed orders and received notifications that MagicBands have already been shipped to their homes, those guests will still receive their orders. For those that arranged for upgraded MagicBands be delivered to Disney Resort hotels for check-in dates between March 20 and 31, those orders will be automatically cancelled and refunded. While the hotels are closed, no new orders for Magic Bands linked to Annual Passes or hotel reservations will be accepted. For hotel arrivals after March 31, there may be further updates.

For stays after the parks re-open, Disney also says it will waive all Disney imposed change and cancellation fees up to the date of check-in through June 30, 2020.

NOTE: Refunds for Walt Disney Travel Company packages will be less cancellation fees imposed by 3rd party suppliers, including airlines, rental cars, third party hotels as well as non-refundable products like travel protection plans.

 Other Hotels on Disney Property & Good Neighbor Hotels

Walt Disney World Swan and Dolphin Resort is closed. Further information about existing and making new reservations is available and updated at: https://swandolphin.com/importantinfo/index.html.


Shades of Green on Walt Disney World Resort, the hotel for U.S. Military Members and Families, is closed. Shades of Green will continue to accept reservations for new arrivals after May 14th. More information on the resort's COVID-19 Update webpage at: ShadesOfGreen.org/your-stay/travel-information-covid-19-update. Guest questions may be emailed to: guestsupport@shadesofgreen.org.


Four of the seven Disney Springs Area Hotels are now closed and not accepting reservations through April 30: DisneySpringsHotels.com.

Orlando Sentinel reports that B Resort & Spa in the Disney Springs Resort Area is offering qualified essential workers and others that are displaced or traveling due to the pandemic a room for $79/night (and no resort fee) when booked before May 15 for a stay before June 30. Qualified guests are:

  • Healthcare professionals and first responders
  • National Guard members, law enforcement, state or federal government employees Airline crewmembers
  • Journalists and others responding to COVID-19
  • Displaced residents, visitors or college students
  • People unable to return to their home due to COVID-19 travel restrictions including those who had to vacate their home due to an emergency

For more information and reservations visit: bhotelsandresorts.com.


The Four Seasons Resort Orlando at Walt Disney World Resort (adjacent to Golden Oak on Disney Property) is now closed, and will not accept reservations for guests arriving prior to April 24, 2020. More information is available on its website: FourSeasons.com/orlando/


We are not tracking the individual status of the 53 Walt Disney World Good Neighbor Hotels. You can find contact information for these off-property hotels on their association website: WDWGoodNeighborHotels.com

Neither Flamingo Crossings (which is on Disney Property but has hotels that are not Disney-owned and operated), nor Bonnet Creek Resort (which is not owned by Disney but is completely surrounded by Disney Property) have official websites that we have identified.

  Disney Dining and Experiences

All active Tables in Wonderland members will be extended by the number of days the parks are closed.

Pre-paid dining and experience reservations (like Droid Depot) will be automatically refunded if scheduled between March 16 and March 31, 2020.

Character dining and dinner shows at Disney Resort hotel locations may have modified experiences and Characters present from March 16 through the morning of March 20.

Guests with dining reservations guaranteed by a credit card will not be charged cancellation or no-show fees during park closure.

ESPN Wide World of Sports Complex and all miniature golf locations at Walt Disney World Resort closed on March 16. These closures are now until further notice.

Walt Disney World Golf, including FootGolf operations, remain available on the regular schedule at all Walt Disney World Golf courses. Walt Disney World Golf is operated by Arnold Palmer Golf Management and its team says it is continuing "to closely monitor recommendations by health officials and have implemented measures to help ensure the well-being of all who visit and work at Walt Disney World Golf. For more information and updates, visit GolfWDW.com. Additional operational details released by management follow:

Due to the closure of Disney’s Saratoga Springs Resort & Spa, there will be a restricted access policy for Disney’s Lake Buena Vista Golf Course commencing Saturday March 21st. If a guest plans to visit this facility, they will be required to have a confirmed tee time reservation before entering the property. Access to the property will only be allowed from the security guard gate located across the street from the entrance to the Hilton Orlando Buena Vista Palace resort. Guests that would like to make use of our driving range facilities, or purchase items from our golf professional shop are being redirected to visit Disney’s Palm, Magnolia, and Oak Trail Golf facility instead.

Due to the restricted access policy for Disney’s Lake Buena Vista Golf Course, we are inviting Player’s Club members to contact our reservations team within an hour of an available tee time, and pre-book at the Walk-up rate. This will add your name to the tee sheet, and therefore, security can grant you access to the property.

For those that are here in Orlando currently, and interested to play, please contact our reservations center at (407) WDW-GOLF to request additional information, or to confirm a suitable tee time. We recommend continuing to visit our website for further updates to our schedule.

The following experiences are all temporarily canceled.:

  • All fireworks cruises
  • Highway in the Sky Dine Around
  • Pirates & Pals Fireworks Dessert Voyage
  • Ferrytale Fireworks: A Sparkling Dessert Cruise
  • Celebration at the Top - Savor, Sip, and Sparkle
  • Day Cruise Around the World
  • Disney Vacation Club Seven Seas Tasting Cruise
  • Grand 1 Yacht Rentals
 Transportation

All Disney transportation will be suspended beginning the morning of Wednesday, March 18, 2020. These closures are now until further notice.

Disney's Magical Express concluded transfers to and from Orlando International Airport on Friday, March 20.

 Cast & Performer News
College and International Programs Suspended
Major news outlets report that Walt Disney World suspended its College Program, Culinary Program, Cultural Exchange Program, and Academic Exchange Program effective March 16, 2020. Participants in Disney housing must move out by March 18, will be paid through March 31, 2020, and will receive certificates of completion that give them the opportunity to seek future employment with the company.
On Sunday, Disney published an updated letter to their College Program participants, and encouraged those who would like to return to work for the company at a future date to keep in touch.
On March 16, Josh D'Amaro, President, Walt Disney World Resort further explained in a "MouseMail" email:
I want to acknowledge our hardworking college, culinary and exchange program participants. We made the difficult decision to suspend these programs, based on guidance from leading health agencies as these participants live in dorm-like housing here at our Resort. We believe it's the right thing to do and is consistent with the way college and university programs are prioritizing social distancing. We are actively working with each individual to help them get home, including finding the right solution to each of their unique circumstances.
Musical Acts End at Epcot
Orlando Sentinel tourism reporter Dewayne Bevil reports that Matsuriza, the drummers at the Japan pavilion, and British Revolution, the vocal quartet at the United Kingdom pavilion perform for the final time at Epcot, March 15, 2020.
Credible social media posts suggest that several other contract Epcot musical acts at World Showcase also had their final performances on March 16; credible social media reports that Epcot musical acts comprised of Disney cast members have not been impacted beyond the temporary park closure.

Disneyland Resort, California

Sleeping Beauty Castle at Disneyland

As of March 20, 2020, both Disneyland and Disney Califonia Adventure are closed, as are the three Disneyland resort hotels and the Downtown Disney shopping area. On March 27, Disney announced these closures are until further notice –  check the sections below for more detailed information about each category.

There have been no reported cases of COVID-19 at the Disneyland Resort, but the Resort is heeding a statewide "stay at home" order.

Disney Parks Blog announced that Disneyland Resort will donate excess food during the Resort's temporary closure to Second Harvest Food Bank of Orange County.

Disneyland Resort anticipates heavy call volume and notes that many reservations may be canceled. online without calling. The Walt Disney Travel Company phone number is (714)520-5050 and the online link for cancellations is disneyland.disney.go.com/resort-cancellation.

Official information is posted at: disneyland.disney.go.com/travel-information/

 Theme Parks Closed, Annual Passports & Tickets Policy Changes
Theme Parks
Disneyland and Disney California Adventure closed on March 14. These closures are now until further notice.
Annual Passports

Disneyland announced the following changes to Annual Passport policies:

  • Annual Passholders who have Passports that are valid during the closure period, will have their Passport expiration date extended based on pass type and level of access due to the impacts of the closure. The extended date will be reflected on your Passport account prior to Disneyland Resort's reopening of the parks.
  • Annual Passholders on the monthly payment program will remain on the current payment schedule and continue to make their scheduled payments. These Annual Passholders will have their Passport expiration date extended based on pass type and level of access due to the impacts of the closure, and will not be required to make any payments during that extended period.
  • For Disney Flex Passholders, Disneyland will cancel reservations for the duration of the closure without penalty.
Theme Park Tickets
Guests that have already purchased park tickets for visits between March 14 and 31, 2020, have the following options to visit the parks in the future:
  • Unused 1-Day Tier 1-5 Tickets are valid through December 30, 2021. Valid dates of admission depend upon the type of ticket. Check the FAQ: disneyland.disney.go.com/faq/tickets/ticket-dates/
  • Unused multi-day tickets are valid for a future visit through January 12, 2022.
  • The expiration date of the promotional Southern California Resident ticket, originally May 21, 2020, will be extended day-by-day for each day the Disneyland Resort theme parks are closed.
  • Unused Promotional Child tickets will now expire on December 15, 2020, instead of May 21, 2020. Customers who used the ticket for a first visit before March 13 but did not use all of the days on the ticket now have until December 15, 2020 to use the remaining days.
  • Unused Canada Resident Tickets or Australia / New Zealand Resident Tickets will now expire on January 13, 2021, or 14 days after the first use, whichever comes first. Customers who used the ticket for a first visit before March 13 but did not use all of the days on the ticket now have until December 15, 2020 to use the remaining days.
  • The Military Salute Ticket offer is unchanged, and expires December 18, 2020.
Special Events Tickets

During the temporary closure of the Disneyland Resort, Guests will be refunded the purchase price for any separately ticketed special events that were planned during the closure. Guests will automatically receive a refund within 30 days and do not need to contact the Disneyland Resort.

 Hotels Closed

The Disneyland Hotel, Paradise Pier Hotel, and Grand Californian Hotel are now closed, as are all restaurants and stores at those properties.

Guests may cancel room-only hotel reservations for scheduled stays during the closure and receive a full refund.

During the closure, guests may cancel Disneyland vacation packages booked through the Walt Disney Travel Company and receive a full refund (excluding third-party products and fees).

Guests who have questions about or need to cancel or reschedule their vacations can call (714) 520-5050. Disneyland Resort anticipates high call volume and if you are unable to call before check-in, there will be no penalty or assessed fee for canceling a room reservation after your check-in date.

 Dining and Activity Reservations

Guests may cancel reservations for experiences scheduled during the closure period at any time and receive a full refund for:

  • Dining
  • Disney Princess Breakfast Adventures
  • Savi's Workshop – Handbuilt Lightsabers
  • Droid Depot
  • Disneyland Resort VIP Tours
  • Bibbidi Bobbidi Boutique

For reservations scheduled during the closure, guests will not be charged a fee and will automatically receive a refund even if the reservation is not canceled.

 Downtown Disney

As of March 20, 2020, all Downtown Disney shops, restaurants and entertainment are closed.

These closures are now until further notice.

 

Disney Vacation Club

Mickey and Minnie aboard the Disney Wonder

Official information is posted at: disneyvacationclub.disney.go.com/travel-information/.

Additional Cancellation of Select Member Events information is posted at: disneyvacationclub.disney.go.com/member-events-temporary-cancellation/

In summary, Disney Vacation Club operations at all locations (including Walt Disney World, Disneyland, Vero Beach, Hilton Head Island, and Aulani) are closed until further notice. Member events and experiences are likewise canceled until further notice.

Aulani, A Disney Resort & Spa, Ko Olina, Hawai'i, has a specific webpage with its travel alert posted at: https://www.disneyaulani.com/travel-advisory/

DVC properties at Walt Disney World and Disneyland direct guests to the travel advisory for the Resort where they are located. Webpages for Disney's Vero Beach and Hilton Head Island Resorts also direct guests to the Walt Disney World Resort travel advisory.

Vacation Points for cancelled DVC reservations will be returned to the current use year, meaning they will not be placed in a holding account or forfeited. Borrowed Points used for cancelled reservations will be returned to the Use Year they were borrowed from regardless of arrival date (though DVC notes that it may take up to 15 business days for processing to be completed).

Reservations Points for cancelled reservations at a Disney Collection Resort will be returned as Reservation Points to the current Use Year.

Reservations made with Banked Points or One-time use Points will be returned to the current Use Year.

DVC has not yet addressed how it will address cancellations involving POints that are set to expire soon. DVC is evaluating the impact changes to existing policy could have on future inventory availability and a decision will be announced when DVC better understands how long COVID-19 impacts operations.

DVC has not published information regarding other resort or other travel reservations made through Disney Vacation Club. For DVC Resorts, Members may, as always, make many reservation changes on the Disney Vacation Club. All Members can call Member Services at (800)800-9800, but be aware of the high call volume.

Registration for General Members for the Epcot editions of Disney Vacation Club Moonlight Magic, May 4 and June 29, 2020, has been moved to April 16, 2020 at 9 a.m. Registration for Members with Resort Reservations is full.

runDisney

Stormtroopers at the Rival Run finish line

On March 20, runDisney announced they will cancel the Star Wars Rival Run weekend, originally scheduled for April 16-19 at the Walt Disney World Resort in Florida.

The next event on the runDisney schedule is the Disneyland Paris Princess Run, May 8-10, 2020. runDisney has made no mention of that event.

Disney Cruise Line

Mickey and Minnie Mouse pose in Italian-themed costumes

Official information is posted at: disneycruise.disney.go.com/guest-services/advisory/

Disney Cruise Line originally decided to suspend all new departures beginning Saturday, March 14, 2020, through the end of the month. To align with the announcement from Cruise Lines International Association, the suspension of new departures has been extended through April 12, 2020, and applies to all Disney ships. Disney Cruise Line will offer passengers affected by this decision a future cruise credit or a full refund, the details of which will be provided directly to the passenger or their travel agent. Given the higher than normal call volume at the call center, DCL requests that affected passengers or their travel agents wait to contact DCL until after they receive an email from the company.

 Canceled Sailings

Disney Magic

March 14-19
March 19-23
March 23-28
March 28-April 2
April 2-6
April 6-11
April 11-16
 

Disney Dream

March 16-20
March 20-23
March 23-27
March 27-30
March 30-April 3
April 3-6
April 6-10
April 10-13

Disney Wonder

March 20-25
March 25-29
March 29-April 5
April 5-10
April 10-12
April 12-19

Disney Fantasy

March 14-21
March 21-29
March 29-April 4
April 4-11
April 11-18
 

 Disney Wonder Sailings from Canada

On Friday, March 13, 2020, the Canadian government announced it will not allow any ship with more than 500 passengers to dock in any Canadian port from now until July 1, at the earliest. The Disney Wonder has sailings that are scheduled to embark and/or debark in Vancouver beginning April 29. DCL is currently evaluating various options and have not made changes to any itineraries. Once a decision is made, DCL will reach out to Guests booked on these sailings. DCL requests that Guests and travel agents wait to contact DCL until after they receive an email from DCL.

 Disney Magic European Sailings

Sailings are not scheduled to begin until mid-May 2020. So far, DCL has made no changes to its itineraries. It will notify guests should any changes become necessary.

Guests booked on European sailings through the July 25 departure can change their reservation up until the day before embarkation and receive a 100% cruise credit for a future sailing within 15 months of their original sail date by calling DCL at (866) 325-2112 or (407) 566-3510 or their travel agent. The credit is non-refundable and standard prevailing rates will apply.

Alternatively, Guests booked on the July 13, July 18, and July 25, 2020 European sailings may delay their final payment until 30 days prior to their sailing.

 Credit for Changing DCL Sailings Through May 31, 2020

All Guests scheduled to depart on the Disney Magic between now and May 8, 2020, and the Disney Dream, Disney Fantasy and Disney Wonder between now and May 31, 2020, can change their reservation up until the day before embarkation and receive a 100% cruise credit to be used for a future sailing within 12 months of their original sail date by calling DCL at (866)325-2112 or (407)566-3510 or contacting their travel agent. The credit is non-refundable and standard prevailing rates will apply.

Adventures by Disney

Adventures by Disney welcome box

The official Adventures by Disney travel advisory is posted at: adventuresbydisney.com/travel-advisory/

Adventures by Disney has decided to cancel most trips through the end of May 2020, and trip departures to China are cancleed through the end of June 2020. Adventures by Disney continues to evaluate the May 23 scheduled departures for the Barcelona Escape and the 7-Night Mediterranean Cruise Package with Villefanche, as well as the May 30 departure of the 7-Night Mediterranean Cruise Package with Toulon.

Guests and Travel Agents impacted by the cancellations will be contacted. The Adventures by Disney Contact Center telephone numbers are: (855)223-0025 and (407)566-8345.

As of its March 26 posting, Adventures by Disney plans to move forward with any trip not listed above, but if additional adjustments are made it will notify travelers to changes in their itineraries. Guests that booked air travel through Adventures by Disney can work through Adventures by Disney to change and/or cancel air travel arrangements. Guests that booked their own air travel arrangements should contact their airlines directly.

 Temporary Cancellation Policy Update

Guests currently booked on adventures through May 31, 2020 can change their reservation and receive 100% credit to be used toward a future adventure. Guests traveling April 1 through April 15, 2020, are asked to contact Adventures by Disney at least 24 hours prior to their adventure start date to request a change. Guests traveling April 16 through May 31, 2020, have been asked to contact Adventures by Disney at least 14 days prior to their adventure start date to request a change.

Guests may select a new travel date and/or an alternate adventure by December 31, 2020, by calling (855)223-0025 or (407) 566-8345. The credit is non-refundable and standard prevailing rates will apply. Any new bookings made on future trips through the end of June, 2020 will be subject to fully refundable deposits up until the final payment date.

 Temporary Final Payment Extension

A Final Payment Extension will be automatically added to all reservations for trips departing July 15 through August 31. Final payments will be extended out an additional 30 days from their current due dates, making the final payment due 90 days before the start of the scheduled adventure.

The deposit payment will continue to follow current cancellation guidelines and is non-refundable 15-days after it is paid should the Guest choose to cancel the reservation.

Disneyland Paris Resort, France

Sleeping Beauty Castle at Disneyland Paris

Official information is posted in English at: disneylandparis.com/en-us/

Additional adjustments to booking and cancellation policies are posted: disneylandparis.com/en-us/guest-services/exceptional-measures-booking/

Disneyland Paris Resort is taking calls at +33 1 60 30 60 53 (international call rates apply, cost may vary according to network). To avoid waiting on the line, guests are encouraged to fill in the electronic form at contact.disneylandparis.com.
 Theme Parks Closed

Disneyland Park and Walt Disney Studios Park will be closed March 14 through 31, 2020.

 Hotels Closing

The Resort Hotels will close as current guests depart.

For arrivals until June 1, 2020, all modification and cancellation fees are waived if modified or canceled. by April 15 (however, transportation carriers' policies will apply to transport booked through the resort).

Disneyland Paris Resort is taking calls at +33 1 60 30 60 53 (international call rates apply, cost may vary according to network). To avoid waiting on the line, guests are encouraged to fill in the electronic form at contact.disneylandparis.com.

Additional adjustments to booking and cancellation policies are posted: disneylandparis.com/en-us/guest-services/exceptional-measures-booking/

 Disney Village Closed

The shops and restaurants of Disney Village temporarily closed as of the morning of Sunday, March 15.

Buffalo Bill Wild West Show is closed until further notice.

Disney Resorts in Asia

Hong Kong Disneyland

For Official Information posted in English: hongkongdisneyland.com.

"As a precautionary measure in line with preventive efforts taking place across Hong Kong, we are temporarily closing Hong Kong Disneyland Park out of consideration for the health and safety of our Guests and Cast Members. We are in close contact with health authorities and the government about the situation and will announce a reopening date once they determine it is advisable. Inspiration Lake Recreation Centre remains open as usual."

The Standard Park Ticket is valid for six months from the purchase date. If needed, Hong Kong Disneyland Resort will assist in the refund for Guests who have purchased tickets for admission to Hong Kong Disneyland Park or have booked a resort hotel. For additional details, visit the official website or send email to guest@hongkongdisneyland.com.

Shanghai Disney Resort

For Official Information posted in English: shanghaidisneyresort.com/en/

Shanghai Disney Resort partially resumed operations on March 9, 2020 with a limited number of shopping, dining, and recreational experiences available in Disneytown, Wishing Star Park and Shanghai Disneyland Hotel. Each of these resort locations will operate under limited capacity and reduced hours of operation. The Disney Car and Coach Park and the Disneytown Parking Lot also reopened.

The resort will provide an extensive range of measures, designed to ensure a safe and healthy experience for all guests, Cast Members and Disneytown tenant employees, including strict and comprehensive approaches on sanitization, disinfection and cleanliness. In accordance with relevant regulations, every guest entering Shanghai Disney Resort will be required to undergo temperature screening procedures and present their Shanghai QR Code. Only guests with a green Shanghai QR Code will be allowed to enter the resort. Guests must wear a mask during their entire visit (except when dining), and will also be reminded to maintain respectful social distances at all times while in stores, queues and restaurants.

Tokyo Disney Resort

On March 27, the Tokyo Disney Resort announced that the reopening of the parks is now planned for April 20 or beyond.

For Official Information posted in English: tokyodisneyresort.jp/en/topics/20200228_important.html